Offerup - Unfair Reviews Process
I met with a seller going by the name CJM.She agreed to buy a Spot Globe that had a glitch which I explained in my listing.
She was my first customer, and I was really excited to make my first sale. I arrived on time and waited about 15 minutes for her to show. When she did she looked it over, and said she knew how to fix it. These usually retail for 60.00-80.00 online.
I sold it for 20.00, but told her if she got it home, and decided she didnt like it I would refund her money. She said no she wanted it anyways for a teaching tool. I thought she was happy with sale, until I found out she left me not just one, but two poor reviews. All my efforts, and all my other listings will now most likely result to no sales.
I noticed she had alot of listings too, and I wonder how she'd feel if someone carelessly left poor reviews for her after a fair deal? There is no way to contact her to ask why she just didn't contact me for a refund instead of leaving a negative review. I am guessing the reason why is because it wasn't bad enough for her to want to return it. I think Offer Up needs to examine the way it does reviews.
There is no reviews for buyers, and for me to get two from this buyer is unfair, totally. I have no way to refute it, and that's what's unfair. Also, buyer doesnt have a name just initials. She was also tacky by telling me she had no bra on as soon as I arrived.
I wondered if she was trying to hit on me a bit, too. I'm pissed.
If Offer Up want's good sellers then they need to offer a fair platform to allow for both buyer and seller feedbacks, so other's can read comment's.Like wether people show, get ripped off, or like in this case, buyer just likes to give bad reviews without a care.
This person wrote the review because of "lack of seller supports" of offerup customer care from Offerup and attached a photo. Reviewer claimed that he or she wants Offerup to "please remove bad review's, or allow seller's the opportunity to defend themselves. add buyer reviews, and it will stop. my buyer gave me two bad reviews, and she is my first buyer?".
The most disappointing in user's experience was non existent customer service. Author liked the most easy to use. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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