OfferUp
Reviews and Complaints
Purchased a fake item
Just purchased a fake item from a young man, saying that he purchased it new; for his previous girlfriend. We did a cursory inspection, however after getting home; we checked it out.
After watching a video of the item, it was very apparent that it was fake. The name of the gentleman is Koko, the messages took place on November 7 2024; and meeting time was for 2pm
User's recommendation: Verify before purchasing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ask why my listing is removed when there are MANY listings with the same item
Company fixed the issue and I have been provided with apology. It actually hasn’t resolved my issue because they said I should reach out to their support team which isn’t easy to do
Play fair! I have had three listings removed even though there are other listings with the same items that are allowed to continue advertising.
- Great company
- But somebody deleted my adds
Preferred solution: Allow me to list items that are equal to other items without getting rejected
User's recommendation: Tell OfferUp to play fair!!!
Hi there! Thank you for bringing this to our attention.
We strive to maintain a fair and consistent marketplace for all users, and we understand how frustrating it can be to see listings removed while others remain active.
Our team regularly reviews listings to ensure they comply with our guidelines, but we can't always catch all of them. If you believe there has been an error, we encourage you to reach out to our support team for further assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, my name is Lionel Castodio and I received...
Hello, my name is Lionel Castodio and I received an email today from offer up saying they cancelled the payment from Andria Melendez I'm assuming because I did not ship in the three days. But I have not received any communication from you about the sale or email with the shipping label.
I also only show limited conversations in my inbox, and on my phone, and I no longer get the "cha-ching" sound that really helps me know when to check my account.
I would appreciate you checking these things out but most of all I want the sell of those handheld games be put back thru, I really need the sale. Thank You, Lionel Castodio
Hey Lionel, Thank you for reaching out and sharing your concerns. We apologize for the inconvenience you’ve experienced with your recent transaction involving Andria Melendez.
It appears that the payment cancellation occurred because the shipping timeline was not met, and we understand how frustrating this can be.
Regarding your request to reinstate the sale of the handheld games, you'll need to have the buyer place a new offer. If you need further assistance, I have created an email ticket #102942878 for your response.
You canceled my paid for add for reloading brass not loaded ammo
My add was canceled and reason was not valid I paid for a 1 month add and other people around the country are also sell reloading brass
Hi there, Thank you for sharing your concerns. We understand that it can be frustrating when ads are removed.
However, we’d like to clarify that our platform has strict policies regarding the sale of items related to weapons, including reloading brass, to ensure the safety and well-being of all users. In addition to this, Ads are not allowed on our platform. We appreciate your understanding and encourage you to review our guidelines to avoid future issues.
If you have any further questions, please contact our support team. Thank you for your cooperation
Question about shipping
My husband was trying to buy something from a person but this person told him that the item my husband was trying to buy Couldnt be sent by OfferUp shipping because he said that only small packages could be sent. Is this possible?
What is the limit of weight and size for shipping by OfferUp?
If you please Send me that information by text message. Thank you
Hello! We understand that shipping policies can be a bit confusing.
For OfferUp shipping, items generally must be small enough to fit into a standard shipping box, with a maximum weight limit of 20 lbs and dimensions no longer than 18 inches in combined length and girth.
If you have any other questions or need further assistance, feel free to search our help center. We're here to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVivian refused to cancel. I ordered the wrong thing texted her and told her to cance. She said no than she printed the lable and texted an said it was to late. I ordered the wrong one. My daughter d
Linda Hyde. I have been buying from OfferUp to remodel my house.
I was buying these for my daughter but I ordered her the wrong drapes.
These are not the ones she told me to order. The seller of the curtains is Vivian Wexler.
User's recommendation: I have bought from many of them I have never had anything but good things to say
Hi Linda, Thank you for sharing your experience. We’re sorry to hear that your interaction with Vivian didn't meet your expectations.
We strive to provide a seamless platform for buying and selling, and it's important to us that our users feel supported in managing their orders.
We encourage all our users to carefully review their purchases before confirming once delivered. If you need further assistance, please reach out to our support team, and we would be happy to help resolve any issues you may have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed agent
I’ve given up. I put the boat in storage for the winter. I’ll try to sell it again, next spring.Thank you for trying to help me!
My conversation with a buyer has been archived and I cant retrieve.
Please help me get it back:,..,,,
Preferred solution: Access to my listing
Hi Robert, Thank you for attempting to reach out! We understand how important it is to retrieve your conversation with a buyer.
We're glad to inform you that we've assisted you with this issue under ticket #102447497.
Feel free to reach out if you have any further questions or need additional support. We're here to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA charge
Very hard to talk to anyone that has a clue
Tried charging me to post an item for sale! I tried to call, but they have no one you can talk to. They have no response team.
User's recommendation: Use market place instead of offer up.
Hi Joseph, Thank you for your feedback! We understand how important support is.
While we do not offer phone support for consumer accounts, our Help Center provides valuable resources that may assist you.
Additionally, you can contact our support team through the app for any questions, or you can reach us at support@offerup.com. We appreciate your understanding!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: First usage
Needed to cancel free subscription but took forever as was not an easy resolve ... finally was able to cancel
Hi Debra, Thank you for sharing your feedback about your experience canceling the free trial. I'm sorry to hear you had a difficult time, but I'm glad to hear you were ultimately able to resolve it.
We strive to make the cancellation process as smooth as possible, and we appreciate you bringing this to our attention. If you encounter any further issues or have additional feedback, please don't hesitate to reach out to us at support@offerup.com.
We're always working to improve our user experience. Take care, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanged accounts
The company has a robot handling support through emails. It gets confusing and slow. It just sucks.
I created a new account because I couldn't remember my old password. However, I made a sale on the new account, but now I'm using the old account.
I accidentally deleted the new account. I want to ship the item they purchased, but I can't find them on my old account.
Hi Gerardo, We're glad to inform you that we've assisted you with this issue under ticket #102401066. Feel free to reach out if you have any further questions or need additional support. We're here to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTryYou lousy communication, simply lousy
Need to have a better app to get into truyou I can't get anything from Truyou I don't know where to find it on OfferUp does not give me my account and the information I need to sign up for true you this is stupid really stupid
User's recommendation: Get a better app that works not this one
Hi Nello, Thank you for sharing your feedback about TruYou. I’m sorry to hear about the trouble you had verifying your account — that’s certainly not the experience we want for our users.
It looks like the issue preventing you from using our platform has since been resolved. If you’re still experiencing any issues or have lingering questions, please don’t hesitate to reach out to us at support@offerup.com.
We’re here to help and want to ensure everything works smoothly for you moving forward! Warmly, Emma OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel free subscription
Company fixed the issue and I have been provided with apology.
I am 64 years old and disabled, and not computer savvy. I've tried for 2 hours to cancel my free subscription.
- Easy to get free subscription
- Not easy or possible for me to cancel free subscription
Preferred solution: Cancel free subscription so I don't have to pay any fees please ... If there are fees, PLEASE refund any fees
User's recommendation: Make it possible to cancel free subscription please
Hi Debra, I'm happy to hear that the issue has been fixed. If there's anything else you need, please feel free to reach out to us at support@offerup.com. Take care, Emma | OfferUp Support
Bellevue, Washington
Mess up accounts
I never heard of a company that charges you to come them for a mistake they made. My email to contact me isVjohn35@***.com.
My phone number is (206)574-****
I’m really sorry to hear about your frustration — I completely understand how upsetting it must be to feel charged for something that went wrong on our end. I noticed that part of your contact info is missing here, so I’m unable to reach out or investigate the situation you’re describing.
If you could email us at socialcare@offerup.com and reference this review, I’d be happy to take a closer look and see what we can do to help.
Looking forward to hearing from you! – Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed item
I was dealing with the seller for a while regarding a bike seat. At first they explained to me they were on vacation that they would send the item when they come back.
But i already purchased the item so offer up canceled the order because it was past the allotted time . I then proceeded to purchase the item again when they explained to me they were returning but they told me they werent able to make it to the post office in time . So i then attempted to make a third purchase because they explained to me they were at the post office .
I was trying to make a purchase but offer up wasnt allowing me to purchase the item Again. They were messaging me back and forth in different texts telling me their email that i need to make a payment to PayPal as I did and once they received the payment they stopped contacting me and they are not responding to my messages
Hi Lowry, thank you for sharing all the details about your experience. After trying multiple times to get the bike seat, I can imagine how frustrating this must have been!
It sounds like you went through a real rollercoaster trying to make the purchase, and I’m sorry it didn’t go more smoothly. After your review, I saw that the seller eventually sent tracking, and it looks like the package was delivered. However, since the payment and tracking were handled outside the platform, and I didn’t see a reply from you to the seller, I’m not sure if you’ve received the item or if there’s still an issue. If you’ve received it, I hope everything is as expected, but if not, I’d recommend reaching out to the seller one more time.
Situations like this, where payments are made outside of OfferUp’s platform, can be tricky for us to resolve directly, as it leaves us with limited ability to step in. We always encourage completing transactions within the app to ensure both parties are protected. Additionally, we recommend checking in with sellers before making a purchase to confirm they can ship within the 5-day window. If issues like this arise during the purchase process, especially after multiple attempts, please don’t hesitate to contact us so we can help work through the situation.
Again, I truly wish this had gone more smoothly for you.
If you need help with anything else in the future or run into any further issues, feel free to reach out to us at support@offerup.com — we’re here to help! – Emma | OfferUp Support
No help
I was sold a refrigerator thats not working and now the person does not answer the phone. I felt like hes Take my money
User's recommendation: Don’t buy from random people
Hi Aquil, I appreciate you sharing your experience about your refrigerator purchase, and I’m so sorry to hear that the appliance isn't working! It’s tough to feel like you’ve been taken advantage of, and I can completely understand your frustration when you’re not getting a phone call back.
Since it sounds like the seller isn't answering their phone, I’d recommend trying to reach out to them through OfferUp messages. The seller may still be able to assist you directly. If your efforts to resolve with the seller are met with radio silence, please report the seller through the app so our team can investigate further. The more details you can provide — like screenshots, messages, photos, or anything that shows the issue — the better the chance we have of taking action on the seller’s account.
We truly hope this situation doesn’t make you lose faith in our platform. We’re actively monitoring accounts for suspicious activity, but we also rely on user reports to catch those cases that slip through the cracks. Thank you for sharing your experience — it helps us make OfferUp a safer place for people like you!
I really hope this gets resolved for you soon, and if you need help with anything else, please don’t hesitate to reach out. – Emma | OfferUp Support
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Hi, Thank you for sharing your experience with us. We’re truly sorry to hear about the issue you encountered with your recent purchase.
It's important to us that our users feel secure and confident when buying items on OfferUp. We encourage you to report this incident to our team so we can investigate further and take appropriate action. To assist you better, please provide any additional details through the app or our help center page. If you need guidance on how to handle situations involving counterfeit items, we’re here to help.
Your feedback is vital in keeping our community safe. OfferUp Team -