OfferUp
Reviews and Complaints
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help looks fairly easy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never got the item
I feel no trust !bad deal ! Offer up doesn't have any warranty and I can't trust it no longer.
Why do you want me to go through offer up when you have no warranty ! I lost time and money !!!
Too many scammers !!!
I demand refund or give me my merchandise please !!! This is sad why I can't trust any longer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOfferUp poor return review policy
I sold a purse to a customer who preemptively file for a refund before even seeing the item as it was still at the post office. This was her admission by the way.
She stated she wasnt going to be able to collect the package within the 48 hours per OfferUp so shell make refund request to protect herself in case something is actually wrong with the bag. I never agreed to that being something Im ok with. After I confronted her about that not being what the refund process if for, she then changed her story and stated that an aide picked it up after all and that the bag wasnt what was described to her which was not true and she then switched her reasoning to she filed because the item didnt match what I said. After more back and forth, her stories kept changing for the worst.
Constantly contradicting herself. I asked OfferUp to review our message change so they can see that this woman was clearly lying. They came back saying this lady provided with evidence stating otherwise. I asked OfferUp what evidence was this she presented so I can see what this was and the OfferUp support person kept giving vague responses in terms of the buyers claim and lame duck policy.
OfferUp never reviewed our message chain in their so called investigation because had they done so they wouldve clearly seen this woman did not follow the proper steps nor meet deadlines plus the blatant lies. OfferUp is a horrible example of a marketplace for sellers as they offer no transparency in the review or investigatory process.
Preferred solution: Full refund
User's recommendation: Do not become a seller on OfferUp’s platform. Their policy and process is lackluster and does not favor sellers for protection against buyers who simply want to look at an item and return because it looks different than what they expected.
Hi Elle, Thank you for reaching out and sharing your concerns about this situation. I understand how frustrating it can feel when a transaction doesn’t go as expected.
After reviewing the details, I’ve confirmed that the bag was returned to you, which means we’re unable to offer a refund in this case. That said, I recognize this was a unique situation, and appreciate you bringing it to our attention. We’ll keep this in mind as we continue to improve the buyer and seller experience on OfferUp.
We’re sorry for any inconvenience and thank you for your understanding. Take care, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge for service for 2nd time
I was upset the first time when I was charged. I had no luck at all selling my furniture, which I now have to pay to give it away, and they wouldn't reverse it.
I was told to cancel the subscription. My son and I both checked and saw no box to tick off.
- Theyre not there to have your back as a seller
Preferred solution: Full refund
Hi Robert, Thank you so much for your feedback! We really appreciate your honesty.
To help you with your concern, I’ve created an email ticket about canceling and refunding your subscription.
Just check your inbox for ticket number #102942661, and we'll get this sorted out for you! Warm regards
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuying a product on offer up
I just want too know if the product Im buying on offer up is real . Its saying that I have too pay $400.00 for a 5 Day Test Drive is this real or I got robbed.
User's recommendation: I just want to k own of this is real or not…
Hi W - We appreciate you bringing this to our attention. It looks like you've been in contact with our Support team via ticket # 102862348 and they have provided next steps. If you are still unclear on where to go from here, please reach out to support@offerup.com and we can help.
I need to sell item to ship and it won’t let me
Im trying to sell an item and it keeps telling me cant process payment??? But the prepaid for the shipping label nd Ive verified my identity and everything for taxes there should be no issue
Hi Nima, Thank you for this. I'm not seeing any recent payment activity on your account.
If you still need help, please contact us at support@offerup.com and we will look into this. Thank you
Purchased a fake item
Just purchased a fake item from a young man, saying that he purchased it new; for his previous girlfriend. We did a cursory inspection, however after getting home; we checked it out.
After watching a video of the item, it was very apparent that it was fake. The name of the gentleman is Koko, the messages took place on November 7 2024; and meeting time was for 2pm
User's recommendation: Verify before purchasing
Hi, Thank you for sharing your experience with us. We’re truly sorry to hear about the issue you encountered with your recent purchase.
It's important to us that our users feel secure and confident when buying items on OfferUp. We encourage you to report this incident to our team so we can investigate further and take appropriate action. To assist you better, please provide any additional details through the app or our help center page. If you need guidance on how to handle situations involving counterfeit items, we’re here to help.
Your feedback is vital in keeping our community safe. OfferUp Team -
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ask why my listing is removed when there are MANY listings with the same item
Company fixed the issue and I have been provided with apology. It actually hasn’t resolved my issue because they said I should reach out to their support team which isn’t easy to do
Play fair! I have had three listings removed even though there are other listings with the same items that are allowed to continue advertising.
- Great company
- But somebody deleted my adds
Preferred solution: Allow me to list items that are equal to other items without getting rejected
User's recommendation: Tell OfferUp to play fair!!!
Hi there! Thank you for bringing this to our attention.
We strive to maintain a fair and consistent marketplace for all users, and we understand how frustrating it can be to see listings removed while others remain active.
Our team regularly reviews listings to ensure they comply with our guidelines, but we can't always catch all of them. If you believe there has been an error, we encourage you to reach out to our support team for further assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, my name is Lionel Castodio and I received...
Hello, my name is Lionel Castodio and I received an email today from offer up saying they cancelled the payment from Andria Melendez I'm assuming because I did not ship in the three days. But I have not received any communication from you about the sale or email with the shipping label.
I also only show limited conversations in my inbox, and on my phone, and I no longer get the "cha-ching" sound that really helps me know when to check my account.
I would appreciate you checking these things out but most of all I want the sell of those handheld games be put back thru, I really need the sale. Thank You, Lionel Castodio
Hey Lionel, Thank you for reaching out and sharing your concerns. We apologize for the inconvenience you’ve experienced with your recent transaction involving Andria Melendez.
It appears that the payment cancellation occurred because the shipping timeline was not met, and we understand how frustrating this can be.
Regarding your request to reinstate the sale of the handheld games, you'll need to have the buyer place a new offer. If you need further assistance, I have created an email ticket #102942878 for your response.
You canceled my paid for add for reloading brass not loaded ammo
My add was canceled and reason was not valid I paid for a 1 month add and other people around the country are also sell reloading brass
Hi there, Thank you for sharing your concerns. We understand that it can be frustrating when ads are removed.
However, we’d like to clarify that our platform has strict policies regarding the sale of items related to weapons, including reloading brass, to ensure the safety and well-being of all users. In addition to this, Ads are not allowed on our platform. We appreciate your understanding and encourage you to review our guidelines to avoid future issues.
If you have any further questions, please contact our support team. Thank you for your cooperation
Question about shipping
My husband was trying to buy something from a person but this person told him that the item my husband was trying to buy Couldnt be sent by OfferUp shipping because he said that only small packages could be sent. Is this possible?
What is the limit of weight and size for shipping by OfferUp?
If you please Send me that information by text message. Thank you
Hello! We understand that shipping policies can be a bit confusing.
For OfferUp shipping, items generally must be small enough to fit into a standard shipping box, with a maximum weight limit of 20 lbs and dimensions no longer than 18 inches in combined length and girth.
If you have any other questions or need further assistance, feel free to search our help center. We're here to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVivian refused to cancel. I ordered the wrong thing texted her and told her to cance. She said no than she printed the lable and texted an said it was to late. I ordered the wrong one. My daughter d
Linda Hyde. I have been buying from OfferUp to remodel my house.
I was buying these for my daughter but I ordered her the wrong drapes.
These are not the ones she told me to order. The seller of the curtains is Vivian Wexler.
User's recommendation: I have bought from many of them I have never had anything but good things to say
Hi Linda, Thank you for sharing your experience. We’re sorry to hear that your interaction with Vivian didn't meet your expectations.
We strive to provide a seamless platform for buying and selling, and it's important to us that our users feel supported in managing their orders.
We encourage all our users to carefully review their purchases before confirming once delivered. If you need further assistance, please reach out to our support team, and we would be happy to help resolve any issues you may have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed agent
I’ve given up. I put the boat in storage for the winter. I’ll try to sell it again, next spring.Thank you for trying to help me!
My conversation with a buyer has been archived and I cant retrieve.
Please help me get it back:,..,,,
Preferred solution: Access to my listing
Hi Robert, Thank you for attempting to reach out! We understand how important it is to retrieve your conversation with a buyer.
We're glad to inform you that we've assisted you with this issue under ticket #102447497.
Feel free to reach out if you have any further questions or need additional support. We're here to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA charge
Very hard to talk to anyone that has a clue
Tried charging me to post an item for sale! I tried to call, but they have no one you can talk to. They have no response team.
User's recommendation: Use market place instead of offer up.
Hi Joseph, Thank you for your feedback! We understand how important support is.
While we do not offer phone support for consumer accounts, our Help Center provides valuable resources that may assist you.
Additionally, you can contact our support team through the app for any questions, or you can reach us at support@offerup.com. We appreciate your understanding!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: First usage
Needed to cancel free subscription but took forever as was not an easy resolve ... finally was able to cancel
Hi Debra, Thank you for sharing your feedback about your experience canceling the free trial. I'm sorry to hear you had a difficult time, but I'm glad to hear you were ultimately able to resolve it.
We strive to make the cancellation process as smooth as possible, and we appreciate you bringing this to our attention. If you encounter any further issues or have additional feedback, please don't hesitate to reach out to us at support@offerup.com.
We're always working to improve our user experience. Take care, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanged accounts
The company has a robot handling support through emails. It gets confusing and slow. It just sucks.
I created a new account because I couldn't remember my old password. However, I made a sale on the new account, but now I'm using the old account.
I accidentally deleted the new account. I want to ship the item they purchased, but I can't find them on my old account.
Hi Gerardo, We're glad to inform you that we've assisted you with this issue under ticket #102401066. Feel free to reach out if you have any further questions or need additional support. We're here to help!
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Hi Parnika, I’m sorry to hear about your experience, and I really appreciate you taking the time to share your thoughts. After reviewing your account, I’m having trouble finding the specific situation you’re referring to.
It looks like you chatted with an agent in August 2024, but there weren’t enough details provided for them to assist you fully. If you believe you’ve encountered a scam, please follow up on ticket number #101690776 or submit a new one by emailing support@offerup.com. Be sure to include as much information as possible about the transaction, including the listing in question and details about the meetup or shipping. Filing a police report is also recommended — our team can work with your investigating officer and provide them with necessary information.
We take reports of suspicious activity seriously and are committed to making OfferUp a safer place for everyone.
I’m sorry again for your experience and appreciate your patience as we work through this together. Take care, Emma OfferUp Support