John R Tzd

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Verified Reviewer

I haven’t been paid

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OfferUp - I haven’t been paid
20916**** Its been passed deadline and I havent gotten paid for my transition. Ive contacted offerup many times to only be ignored by the system.
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Loss:
$22

Preferred solution: Get paid for my shipment

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ennis, Texas

Refund

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OfferUp - Refund
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The associate took my card # and name and he charged me again for something I didn't ask for my transaction #20905**** I want to be refunded my money 112.03
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Anonymous
map-marker Dallas, Texas

Received item broken

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OfferUp - Received item broken
I would like to talk to a person. So don't have to stress out. This would resolve the problem. I will not recommend this app to my family or friends.
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Ellamae P Bch

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Verified Reviewer

Scammed $800

Somebody claimed to have a car for sale. They were using the Offer Up logo during all communication. I lost $800 trying to buy my daughter a car. I'm not happy
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Loss:
$800
Cons:
  • Can not get ahold of anyone at offer up

Preferred solution: Full refund

User's recommendation: Don't believe them just because they have the Offer Up logo

Alma T Bkh

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Verified Buyer
|

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Verified Reviewer

Unauthorized purchase

OfferUp - Unauthorized purchase
OfferUp - Unauthorized purchase - Image 2
Someone made a purchase using my account without authorization I want a refund. Please review the purchase that was made thru my phone. Thank you
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Loss:
$20

Preferred solution: Full refund

User's recommendation: Do not let no one use your phone to post anything

Tonja B Vgw

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Verified Reviewer

Fraud and Embezzlement

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OfferUp - Fraud and Embezzlement
OfferUp - Fraud and Embezzlement - Image 2

Why hasnt my money been deposited into my account?!?!?!?!? My deposit account has been set up since I started using OfferUp.

OfferUp owes me $8.01 from 6/10/23 and $26.13 from 12/8/23.

Payment Info

Transaction: 20894****

Date: Sat Dec 09 18:31:22 UTC 2023

Item Price: $30

Buyer paid sales tax: $2.48

Shipping: -$0.00

Service Fee (12.9%): $3.87

You get: -$26.13

The payment hasn't been deposited yet.

To cash out, add a deposit account.

Payment Info

Transaction: 20774****

Date: Sun Jun 11 06:58:58 UTC 2023

Item Price: $10

Buyer paid sales tax: $1.17

Shipping: -$0.00

Service Fee: -$1.99

You get: $8.01

The payment hasn't been deposited yet. To cash out, add a deposit account.

If OfferUp is embezzling my money I will be forced to file a lawsuit for fraud, embezzlement, and mental distress!

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Pros:
  • Easy to post stuff for sale
Cons:
  • Poor customer service have to go through too much
  • Deleting my ads when i was abiding by their policies
  • No contact with real person

Preferred solution: Money owed to me from sales!

User's recommendation: Choose a different online selling platform!

Cameron H Chu

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Verified Reviewer

Gift card

OfferUp - Gift card
Nobody has answered I'm 34 mins into the call right now and at the beginning of the call I was told that I had been selected to receive 100 consumer dollars and all I hear is music and the recording saying please stay on the line I'll be transferred to the next available operater. I don't get it...
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Preferred solution: The 30.00 gift card I was e mailed and told I was to receive and the 100 consumer dollars I was told I would get when I called

Jose S Xru

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

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OfferUp - Fraud
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Updated by user Nov 18, 2023

Still under investigation

Original review Nov 18, 2023
I had to make a police report due to Jamal Miller I sent 225.00 dollars to him and I never received what I purchased from him I am disabled and I'm on a fixed income.
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Loss:
$225
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: Beware of scammers

Nora J Qyg

Request refund

OfferUp - Request refund
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I have already been emailing someone back-and-forth of offer up support for about three or four times now, and they are not helping me at all. Im extremely furious and upset. I want a refund of 21.39 immediately.
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Loss:
$21
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Customer support is extremely poor

Carlos Pfw

Offer up keeps cancelling my account

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OfferUp - Offer up keeps cancelling my account
I recently opened my account last week in which I posted an item for sale. I noticed I wasnt receiving g any views in which I decided to send customer service an email with my situation. I received a response from them indicating that it was a mistake and that they had multiple accounts under my name which wasnt the case. The said they would delete what they thought was mine and keep my original account making my account valid again. Two days later I received an email that they cancelled my account for no given reason. My email is carrossevenden@***.com
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Preferred solution: Get my account reinstated

User's recommendation: Do y usé offer up- it’s a scam

Fritz D Rpc

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My money isn't deposited

OfferUp - My money isn't deposited
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I still have not received my money. Client received there product . It's been more then 3days I would love to know what else is needed
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Loss:
$500

Preferred solution: The money owed

Sharon G Ikr

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Verified Reviewer

Never messaged me back it’s been 24 hours since I reached out this is pathetic

OfferUp - Never messaged me back it’s been 24 hours since I reached out this is pathetic
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I orders a cup on your site with a credit card it went it on my end the seller contacts me letting it be known that he didnt get it after a day he canceled it I need to make sure my money is sent back its stupid to have to wait 24 hours to get a response back yet even after the 24 I havent heard anything back!
View full review
Loss:
$135
Cons:
  • All of the above

User's recommendation: Never use the site with cards y’all are not reliable

Djeneba D

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Verified Reviewer

Disappointed

OfferUp - Disappointed
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I purchased two phones from OfferUp. The seller never send the phones. I paid him 780 and now he took my money and I dont receive the phones. The guy is a scammer. I reported him but never get help from OfferUp.
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Loss:
$780
Cons:
  • Some of them are scammers

Preferred solution: Full refund

Leroy B Yud

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Verified Reviewer

Because I been blocked for no reason!!

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I been a valuable customer to offer up and someone blocked me from offer up and I don't know why I haven't done anything to anyone I just need to know why I got blocked I been with offer up every sense 2016 can someone please help me understand why I been blocked!!
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Preferred solution: I like to rezoom my offer up account

Jimmie R Skh

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Verified Reviewer

My concern was not addressed, instead it was overlooked and the focus was attempting to up sale a promotion and to convince me to purchase a

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OfferUp - My concern was not addressed, instead it was overlooked and the focus was attempting to...
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OfferUp - My concern was not addressed, instead it was overlooked and the focus was... - Image 3

my complaint was about a member who listed an item for sale and I offered or was ok with their asking or list price and they refused to acknowledge or follow through with the sale because I wasn't a Spanish speaker or Latino. Once I verified from her that the item was still available she continued to address my question to where she was located so she responded in Spanish and since I didn't acknowledge her response back in Spanish she then afterwards begin to ignore all communication thereafter which is a tall tell sign and signature verification that I wasn't Latino.

afterwards all communication ceased from your selling member. I would want to believe that offerup is an fair and nondiscrimintory platform who wouldn't promote members or turn a blind eye to the negative actions taken by this member in question.

All actions and proof, documentation is pointing in that negative discriminating directions..an yet the item is still available until someone who will speak her language make contact. I know she has the right to sell to whom ever she pleases but to practice that kind of open behavior on your platform should not be tolerated nor should anyone should feel as if they're not worthy of a public listed item for sale unless they're Latino.

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Pros:
  • Connecting sellers and buyers to items at prices both parties is happy
Cons:
  • Allowing discriminating actions to be practiced on the platform

Preferred solution: I would like for this persons account to be flagged or suspended for her discriminatory practices and warned for future listing that if her price is met This would be my recommendation to stop future negative practices such as what Anna displayed to me

User's recommendation: to pay close attention to the response you get when an item is up on the app for sale to the test language you'll get to indicate that your either Hispanic or not before 5hey move forward with communication..after that all communication cease and next you know the item you wanted has been sold.