OfferUp
OfferUp Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OfferUp has 3.7 star rating based on 34 customer reviews. Consumers are mostly neutral.
7% of users would likely recommend OfferUp to a friend or colleague.
- Rating Distribution
Pros: Easy to use, Easy to sell and buy, How easy it seems.
Cons: No customer service, Customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OfferUp has 3.7 star rating based on 34 customer reviews. Consumers are mostly neutral.
7% of users would likely recommend OfferUp to a friend or colleague.
- Rating Distribution
Pros: Easy to use, Easy to sell and buy, How easy it seems.
Cons: No customer service, Customer service, Bad customer service.58% of users think that OfferUp should improve its Customer Service.
38% of users say that they might use OfferUp in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Use Facebook marketplace. No ID required", "Do not buy or sell anything from this site.", "Stay away from this", "It must be based out of India, they want to gift me $100 from China? WTF", "Not keep buyers waitimh for return call. Just a quick call stating " offer declined or considering offer"".
Most users ask OfferUp for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top OfferUp Reviews
"Because I could not reach y’all with no phone number"
yes, Ive been trying to reach out to Offer Up trying to find a phone number to reach a customer service because I mailed out a package on the 12th OK May I got...
"Zero support. Full ignore."
That happened the second time. I got my broken item. I tried to contact them to get help. They sent only articles. User's recommendation: Do not buy or sell...
Why can't I sell from my computer?
OfferUp doesn't let me sell things using my computer. They only allow me to use my *** smart phone!
I don't want that *** on my phone! Why don't they let me sell stuff using my computer, the way I do everything else in the world? This is so damned frustrating!!!!! And they have ZERO help available, no way to reach a human.
So you are just stuck in their limbo forever. Are they trying to get an App on my phone that does other things?
Are they snooping my contacts and messages? Why do I have to use an "App" to do this?
- Cant use the computer
- No help
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No support
Maleka was the best representative I had through this whole issue she finally fixed the issue for me thank you Maleka. Ask for Maleka.
I was having issues with my account, the same issue over and over and over and over. They finally told me I had to upload my driver's license ID in order to keep my account. I told them I was not comfortable with them having my driver's license, and they said that's the only way I could be able to buy and sell.
- Great if you can use it
- Having to do the true you to be able to buy and sell not everyone has to do that
Preferred solution: My account back without having to show my driver's license
User's recommendation: Use Facebook marketplace. No ID required
Hi Larry, thanks for reaching out — I'm sorry you've had such a tough time trying to access your account.
I hear you that providing an ID is a big ask, but it's a necessary step that cannot be bypassed. It looks like our team responded to your latest ticket #105298950 and provided more information about why these details are necessary.
If you still have any questions or need further help with your account, the best place to reply is on that ticket. Our team will be happy to help out.
Thanks for being part of our community!
Warmly,
Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Zero support. Full ignore.
Company fixed the issue and I have been provided with full refund.
That happened the second time. I got my broken item.
I tried to contact them to get help. They sent only articles.
Preferred solution: Full refund
User's recommendation: Do not buy or sell anything from this site.
Hi Tamara, thank you for reaching out about your recent purchase. I'm glad to hear that your claim was approved and refund issued for the broken item.
If there's anything else you need, please feel free to reach out and we'd be happy to help. Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Con artist on there and offer up not refunding money
Money was on hold. I guess money was on hold and not taken out yet so I didn't know know thank you.
He never shipped the item. OfferUp will not send the money.
It's going on a month now. I sent email after email through their app.
- No pros at all
Preferred solution: Full refund
User's recommendation: Stay away from this
Hi Michael, Thank you for taking the time to write a review — I'm sorry your purchase did not work out the way you'd hoped! I see that you’ve been working with our support team regarding this transaction.
In ticket #105099149, we stated that since the shipping label was never scanned in by USPS, the hold on the money has been released. When authorization holds are released, most often the original charge will disappear fully from your statement (opposed to seeing a charge and a refund). It should be like the transaction never happened at all. If you have any other questions regarding your funds or the authorizations, we’d advise reaching out to your financial institution, as the funds are not in OfferUp’s hands.
Finally, as you continue to search for deals on high-value items, it's always wise to remember: if an offer seems too good to be true, it very likely is. Unrealistic pricing for popular items can often be a red flag. We want you to stay safe and confident in your future purchases on OfferUp.
I suggest polishing up on common marketplace scams; we have a handy article about it here: https://bit.ly/3GtoH6n Hoping your next experience on OfferUp is more positive! Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
I never advertised on your site. I attempted to advertise a dress. I obviously didn't do it correctly, because it never appeared. I give my own lack of tech skills credit for this.
I never got the item advertised, but you did take 19.99 out of my bank account, which is more than I was asking for on the dress. Is this a yearly fee.
Is this charged every time a person advertises an item? I need to know more about your fee structure.
Thank you for taking the time to share your posting experience. I'm sorry to hear how tough it was; we certainly don't want our users to feel confused or inadvertently subscribe to features they didn't intend.
To investigate further and follow up directly, I've created a support ticket #105052714.
If there's anything else you need, or if you have questions about how to use OfferUp, please follow up on that ticket and I'd be happy to help out. Warmly, Emma | OfferUp Support
Reno, Nevada
Tried to get an answer about a QR CODE
All I am getting is some weird BS. I am supposedly a winner for $100.I told the first lady and then the man after she hung up
All they wanted was all this info. They will not give you the answer until they obtain your info the OFFERUP already has.
2 phone calls and NO answer?
Has anyone been helped?
Can anyone tell me where the QR code is and how to download it?
User's recommendation: It must be based out of India, they want to gift me $100 from China? WTF
Thank you for bringing this to our attention. The correspondence you've received is likely a scam, and we are very sorry to hear you encountered it.
OfferUp does not have promotions of this nature, nor would we ever ask you to call us to provide personal information in this way. We strongly advise you not to scan any QR codes or click any links from suspicious senders. To help us investigate this incident and combat these deceptive tactics, please forward or report the details directly to our support team at support@offerup.com. Your feedback is crucial.
If you're ever curious about the legitimacy of OfferUp messaging, please feel free to reach out using the email above.
We are committed to keeping our community safe from scams. Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, California
Wamy to know if my offer is acepted?
I left an offer to buy IBM typewriter from Nichole around 10: 30 5\ 28 n again this am. Her profile stated a response within 1 hour.
In addition, I can't get the section that has listings for other IBM offered by others.
I will travel a reasonable distance to pick up iydm.
Rec@ 818307**** or 424487****
User's recommendation: Not keep buyers waitimh for return call. Just a quick call stating " offer declined or considering offer"
Hi Rex, We appreciate you sharing your buying experience on OfferUp — I understand how frustrating it is when you don't hear back after making an offer! Upon reviewing the messages, Nicole responded to you on June 2nd, noting that the phone number you included in your message was incorrect and went to a wrong number.
I recommend continuing to chat directly with Nicole in the app messages to arrange the sale, as that's the best way to ensure secure communication.
We also hear your feedback about wanting quicker responses from sellers, and understand how important clear communication is for a smooth experience. If you need help with anything else, please feel free to reach out to us directly at support@offerup.com Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are charging me when I told them to stop
They charge me for an ad I took off 3 months ago. They don't have a phone number to call them, and they are charging my card for an ad I don't have anymore.
Preferred solution: Full refund
User's recommendation: Don't use them
Hi Richard, Thank you for taking the time to share your experience. I understand you self-deactivated your account March 28th.
It's important to clarify that subscriptions are managed independently through your device's app store (e.g., Apple App Store or Google Play). Because of this, deactivating your OfferUp account doesn't automatically cancel any active subscriptions. If you haven't already, don’t forget to head over to Google Play to cancel the subscription. That way you won't get charged again.
I followed up with you directly in support ticket #104900830 with more information.
Let me know on that ticket if there's anything else I can do to help. Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou keep charging me for a ad I took off 3 months ago
I sent you a email 3 months ago telling you not to charge me for the ad and you continue to charge me I'm very very upset with you and I don't want to be charged anymore and I want 2 months put back on my card
- Keep charging me when i told them to stop 3 months ago
Preferred solution: Full refund
User's recommendation: Do not give them your card info
Hi Richard, Thank you for taking the time to share your experience. I understand you self-deactivated your account March 28th.
It's important to clarify that subscriptions are managed independently through your device's app store (e.g., Apple App Store or Google Play). Because of this, deactivating your OfferUp account doesn't automatically cancel any active subscriptions. If you haven't already, don’t forget to head over to Google Play to cancel the subscription. That way you won't get charged again.
I followed up with you directly in support ticket #104900830 with more information.
Let me know on that ticket if there's anything else I can do to help. Warmly, Emma | OfferUp Support
Harvest, Alabama
Because I could not reach y’all with no phone number
yes, Ive been trying to reach out to Offer Up trying to find a phone number to reach a customer service because I mailed out a package on the 12th OK May I got off the phone with The mail servicing system which I dont have to do I should not have to do this and they told me they apologize for the delay and that it will be delivered tomorrow OK not not that but my other item that I sold is not even showing up in my account as being deposited whatsoever.
Hi there, Thanks for reaching out and letting us know what’s going on — we’re sorry for the confusion and the trouble trying to get in touch. It sounds like you’ve been doing all the right things to track your shipment.
While we don’t have phone support at this time, our team is available and ready to help through chat or our contact form: https://bit.ly/3VTNMMg We’re here to support you however we can! Warmly, Emma | OfferUp Support
Upper Marlboro, Maryland
I like it because there are rooms and houses to sell and rent.
Hello, I made something by mistake and now they are deducting $19.99 from my card. How do I cancel that?
Hi there! Thanks for reaching out.
It sounds like you might have started a free trial of Promote Plus, which is a great way to boost your listings and reach more potential buyers! It's a monthly subscription, so if the trial wasn't canceled in your device's app store within the 3-day window, or if a free trial has already been used on your plan, you'll see a monthly charge until you cancel. No worries, though – canceling is simple! Just hop over to the Apple App Store or Google Play (whichever you used to purchase) and follow the steps outlined here: - App Store: https://support.apple.com/en-us/HT202039 - Google Play: https://support.google.com/googleplay/workflow/9827184 If you have any other questions at all, please don't hesitate to contact us at support@offerup.com.
Happy selling (and renting)! Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
UPS label needed
Ok I'm at UPS to send a pkg to Juan in Sacramento but the slip is no longer on my email as of today can you send me another one
Hi Ricky, thanks for reaching out. I see that one of our agents has already responded to your concerns in support ticket #104544406.
If there's anything else we can help with, please follow up on that ticket. Thank you, Emma | OfferUp Support
Los Angeles, California
The reason is they be take my money out my bank account and then I be posting and the be taken my post that’s no ray
I Ben pay to posted and they be taking my money for my bank account and they been taking my posts so is no fear
Hi there, thanks for taking the time to leave a review. I want to make sure I understand correctly: it sounds like you've been charged for listings that were then removed?
If that's accurate, I strongly encourage you to contact us directly at support@offerup.com so we can investigate this issue and work towards a resolution. Warmly, Emma | OfferUp Support
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
Providence, Rhode Island
Need to talk to sone one about the white es300 lexus that’s for sale please his do I contact thd person who is selling the car please
Talk to someone about the 99lexus for $1800 dollars please how do I get in contact with the owner selling the car
Hi there, thanks for reaching out. I'm happy to help!
To find a vehicle, head to the OfferUp app or offerup.com and search for the car's make and model. You'll communicate directly with the seller in-app to coordinate the sale. OfferUp also recently released Verified Checkout, which makes purchasing a vehicle safer, simpler, and more convenient! More info on that can be found here: https://help.offerup.com/hc/en-us/articles/35749909552532-About-OfferUp-Verified-Checkout It's important to note that OfferUp does not sell vehicles via email.
If you believe you've received a fraudulent email, please contact our support directly with screenshots to verify.
Their email is support@offerup.com. Warmly, Emma | OfferUp Support
Los Angeles, California
PRIVACY CONCERNS
After 24 hour on the platform they required my very personal information (driver's license, passport) to just continue to be able to use it, without any reasoning why when others are clearly not required the same. Terrible approach when privacy and data breaches abound.
User's recommendation: stay away
Hi, Thank you for reaching out and sharing your concerns with us. I understand that providing personal information can feel intrusive, and we take your privacy very seriously.
The request for certain identification is in place to ensure the safety and security of our users and to comply with legal requirements. While we strive to create a safe marketplace, we acknowledge that these processes should be transparent and fair for all users. We are continually working to improve our systems and policies, and your feedback is invaluable in that effort.
If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for your understanding.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service and support
I just started using this app and First off, there's no instructions for using the app. There's no customer service.
So whomever bought my item will never get it because of YOUR APP not providing a proper link that works and for not accepting all forms of debit cards.
Not everybody has a bank account in a bank!!! This app SUCKS.
Preferred solution: Deposit my money
User's recommendation: Contact me ASAP TO RESOLVE THIS ISSUE
Hi Patrizia, I appreciate you reporting this to us. I'm very sorry you were targeted by what appears to be a phishing scam.
I want to reassure you that this message with the fraudulent link did not come from OfferUp. While OfferUp may sometimes request information to ensure secure transactions, these requests will always happen within the app and the sender would be from 'OfferUp Support', not another user. If you believe you have entered your banking information on a fraudulent site, please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams.
We appreciate you reporting this incident, as it helps us raise awareness and protect other users. Should you encounter any other suspicious activity, we kindly ask that you report the listing or user in-app so that our team can investigate and take appropriate action. As a new OfferUp user, I completely understand if this experience has been discouraging. Safety is our top priority, and we know these situations can be upsetting.
Please know that we have a wonderful, trusted community of buyers and sellers. When transacting on OfferUp, be on the lookout for profile features like TruYou (verified identities), responsiveness tags, and star ratings to help you connect with reliable users.
More info on that (and other great resources!) can be found in our Help Center: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation We’re always here to help — feel free to reach out to our support team through the Help Center at help.offerup.com or by emailing us directly at support@offerup.com. Warmly, Emma | OfferUp Support
About
Offerup is a company that specializes in selling various products. The company took its start in 2011. It operates only within the borders of the United States. Corporate office of the company is located in Bellevue,WA. The company offers a large number of products from different categories: beauty and health, electronic appliances, antiques, audio and video products and others. Offerup also provides a broad selection of books and magazines, furniture, farming goods, CDs etc. The company accepts American Express, VISA, Master Card, Pay Pal and Discover payments.
OfferUp is ranked 185 out of 999 in Auctions and Marketplaces category
OfferUp
USA
OfferUp FAQs
OfferUp is a mobile-friendly app and platform for buying, selling, and looking for a job locally. After you log in, you get access to many features: browse goods nearby, communicate with sellers regarding price and set up a time to meet in messages, check out people’s profiles, sell your things by placing a post with detailed photos, and much more.
All basic features on OfferUp such as buying, selling, and viewing job openings, are free. However, there are additional paid features such as nationwide shipping, item promotions, additional listings, and OfferUp Premium. To find out their exact cost, apply to the OfferUp customer service at one of the following numbers: 844-633-3787 and 877-342-7222.
To cancel your order via the OfferUp app if you click on the “Make Offer” button and the seller hasn’t responded, tap “Inbox”, choose “Messages”, tap “View offer”, follow “Cancel offer”, and tap “Cancel offer” again to confirm. In the case, if the seller accepts your offer, message them to ask to cancel your order. Note that if the seller doesn’t accept or decline your offer within 24 hours it will be canceled automatically and if you used the “Buy Now” option, you cannot cancel the order.
You can contact OfferUp customer support via the following email: support@offerup.com. Use this address to ask questions regarding the app, features of its use, or report the problem.
To login to the OfferUp website, click on “Log In” in the upper right corner, and choose the method you used to set up your OfferUp account in the pop-up window. It can be “Continue with Email”, “Continue with Facebook”, “Continue with Google”, or “Continue with Apple”.
If you are a seller, the fee is 12.9% of the item’s final price (excluding shipping costs) with a minimum fee of $1.99.
To download the OfferUp app, click on the Google Play or App Store icon on the company’s official website to go to the download page. Or just click on the “INSTALL NOW” button.
You can delete your account via the mobile app. For it, tap your profile picture in the top right corner of the “Home” page, choose “Account settings”, navigate to “Privacy”, tap “Privacy Settings”, follow “Account Deletion”, tap “Begin Account Deletion Process”, and then “Delete”. Note that all described actions are permanent and cannot be undone.
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I couldn’t find my delivery is almost 3 months she charge me $56.84 for AiriPhone
OfferUp is useless because when you try to use it and look at stuff it's from 4 years ago who the *** wants to look at all the stuff that isn't for sale.
would like to contact the administration of the OfferUp company and those who monitor the site, if any rules are violated. I like to buy and sell on your site, but for some a reason I don't understand, my account was a terminated.
-I think there are envious people who write some complaints, or something to the site administration, so that you close your account. I know that I did not do anything Against the rules, Offer Up site. I'm familiar with the rules, but anyway my account was closed.. I'm very upset because I've been on eBay for over 18 years and have no problems with the administration, not with clients.
The way you act, it humiliates the person and leads to depression. Before closing an account, you must notify and explain what the member has done against the rules. You should have special lessons that provide information about the correct bargaining and buying on the site. The seller spends a lot of time to exhibit their products and have the confidence and interest of the buyer, and in one moment you destroy all our work.
-This is not correct, and this behavior is not acceptable in a normal business society. -Also you should give a chance to the seller and the buyer to rehabilitate at least once or twice, after the account is closed.
bla
So you want a Kindergarten for business ?
I am currently dealing with the same nonsense. I am writing letters to the executives within the company now and will be referencing your post.
I agree. That is friggin lame.
I can post better ads and do it faster from my computer. 1 Star is all they get.
www.ask.offerup.com ...well, my Samsung cell phone is too old to upload the OfferUp app. So, I went onto YouTube, to see if there was a workaround for my desktop; found that & applied the workaround to my desktop.
Got set up; downloaded pictures and descriptions of my items and waited...I was asked to "try" TruYou to further establish my identity, but I just wanted these sales exchanges to be local and with cash, and with as little data exchange/recognition as possible, for safety reasons. Yesterday, I received an email about my OfferUp account that I have to fill out the TruYou verification (to prove that I am not a bot, acc. to a fellow OfferUp person, doing sales); otherwise, my listings will stay in the "archived" area & no one will be able to view them. So, I hit the TruYou link and imm.
run into a roadblock b/c I cannot use my desktop to "scan" a picture of me...my desktop has no built-in camera, nor do we own a webcam. I could use my Samsung phone...it has a built-in camera, but, again, it's too old to upload the OfferUp app (and TruYou, concurrently)...hence, my using the desktop, in the first place. So, I make images of all of my notifications, my replies to the notifications and send an email to "support" who tell me to shut down and restart/reboot my account (which accomplishes nothing, b/c I'm still right back where I started). If that doesn't help, to "contact support." This time, I Google and find a support phone number (1-844-633-****)...which gives me a newish email link: www.ask.offerup.com And, nothing else.
I Google, again, and find another support phone number, though it warns me upon calling that this number may not be set up any longer for its original purpose. Well, I take a chance and call; and I am asked to hit buttons for free prizes...? But, nothing else. I am now composing a 2nd email w/same attachments and updates, to www.ask.offerup.com.
Not feeling very hopeful & am looking for a workaround to the facial scan...LOL, I took a previous one in January for my IRS client account...maybe I can substitute that on TruYou...? Stay tuned...
P.S. UPDATE: the email address www.ask.offerup.com did not go anywhere...my email service stated in the recipient link that it was "non existent/not supported"...
Completely agreed. Ridiculous you can't use the PC to post but ONLY the app
I wanted to sell on offer up, sure do miss let go. But all they want you to do is install the app., why?
I don't have enough to upload that app. I only wanted to sell some stuff. Why make it so difficult. Not sure.
But, you know I would never sell on offer up after all this.
I sure do miss Let Go, It was so easy. Bet, they wish they never purchased let go, Offer up sucks the big one!
I guess the fact that I don't understand the point of limiting sellers to posting via their smartphone is evidence that I'm ancient or something. There are other platforms that allow the poster to decide whether to use a PC, laptop, tablet or phone.
This seems much more democratic. OfferUp's approach is very strange to me.
*** offerup, it's ran by idiots
true
I can not even log on from my PC. I will not switch to using my phone.
I will use Facebook market place instead. Thanks for nothing Offerup.
i used to post from computer but recently the option is gone!
Damn Straight - phone is for Calls
yes, they bought letgo and changed their garbage platform. i never used the apps in the phone, i am a pc user, they are so blind they do not realize the flow of buyer traffic they are losing, not everyone has a smartphone
OfferUp is yet another example of the world addicted to cell phones. These sites seem to allow full use via a PC/windows, but then when you go to buy or sell suddenly you discover that an "app" and a cell phone are required. So frustrating.
Something is very odd with this app. Had the same problem cannot use my computer so we used the phone.
Once they had all my info i got lick out impossible to get back in! Wrote emails, they reply saying it’s fixed but still have the same error message ! They don’t have customer service phone line ! At the end we lost the clients and we do not know where all our personal information went!
They getting a lot of peoples information but we cannot contact them?
That is very odd. Are they in USA?
after buying letgo, they are trash, sad they were a good site with no spam, bought letgo and they are nothing but spam, scam and no shows, you waste your time selling on here. i moved to mercari and fb marketplace and my sales tripled with shipping