OfferUp Reviews
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help looks fairly easy.
OfferUp Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OfferUp has a 3.8 star rating from 30 reviews, consumers mostly neutral, and 7% would likely recommend; rating distribution is largely unfavorable.
Key Takeaways for Future Customers
- Platform is easy to use and convenient for buying and selling; good for local listings.
- Expect account or listing issues and the need to follow up for refunds or purchase protection.
- Be cautious of subscription or ad charges and review billing before confirming.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor or no customer service and automated support.
- Reports of account suspensions, billing charges, and refund delays.
- Scam reports, lost packages, and disputes over exchanges and cancellations.
Positive Feedback
Users find OfferUp easy to use and simple to list items for sale.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OfferUp has a 3.8 star rating from 30 reviews, consumers mostly neutral, and 7% would likely recommend; rating distribution is largely unfavorable.
Key Takeaways for Future Customers
- Platform is easy to use and convenient for buying and selling; good for local listings.
- Expect account or listing issues and the need to follow up for refunds or purchase protection.
- Be cautious of subscription or ad charges and review billing before confirming.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor or no customer service and automated support.
- Reports of account suspensions, billing charges, and refund delays.
- Scam reports, lost packages, and disputes over exchanges and cancellations.
Positive Feedback
Users find OfferUp easy to use and simple to list items for sale.
Media from reviews
Why can't I sell from my computer?
- - OfferUp only lets selling via smartphone app, not on a computer.
- - They report zero support and question privacy and the app requirement.
OfferUp doesn't let me sell things using my computer. They only allow me to use my *** smart phone!
I don't want that *** on my phone! Why don't they let me sell stuff using my computer, the way I do everything else in the world? This is so damned frustrating!!!!! And they have ZERO help available, no way to reach a human.
So you are just stuck in their limbo forever. Are they trying to get an App on my phone that does other things?
Are they snooping my contacts and messages? Why do I have to use an "App" to do this?
- No help
- Cant use the computer
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Unwillingness to rectify a mistake made on the part of OfferUp and ignoring me as a OfferUp platform user no company is too big
- - The account was suspended without an explanation.
- - Lack of support response caused frustration and prompted posting reviews.
My OfferUp account was recently suspended. I knew I hadn't done anything for this to take place.
However, I contacted them many, many times, and the more I contacted them and they did not respond, the more angry I got. I've talked to several people who have had the same issue. When they can't give you an explanation for the suspension of your account, they ignore your request for communication with their staff. So now I'm leaving bad reviews everywhere I can, and there are a couple of reasons: one, it does cost money when they do that, and they don't have a reason to do it; and the frustration of not being accountable on the part of OfferUp is definitely reason enough to leave angry reviews on other platforms.
So people can see, and OfferUp can feel the pressure of conducting bad business. On to my next platform.
- Offerup is an exceptional sales platform for small business entrepreneurs
- Only recently their refusal to rectify a situation where they clearly made the mistake
Preferred solution: I would like to get a rectification of my account but more than anything I would like for them to not continue ignoring me and my emails and deliver me the customer service that I deserve
User's recommendation: My recommendation to future customers is that should there be mistakes and unprofessionalism on the part of OfferUp that they hold them accountable with as much notoriety as possible
Hi Warren, It looks like we removed your account because you sent inappropriate, offensive, and threatening messages to another user. Your account was reported and removed.
OfferUp reserves the right to remove items or profiles at its own discretion, with or without previous warning or education efforts. We're proactively monitoring the marketplace because we want our community to be a trusted and safe place to do business.
Behavior that violates our Community Standards and Prohibited Items Guidelines isn't acceptable on OfferUp. Jay - Manager, OfferUp -Customer Success Escalations
Tacoma, Washington
Scamming customers
Scamming people forcing them to subscribe to expensive items no customer service support or number to caa
Hello, Thank you for reaching out and sharing your concerns. We take reports of potential scams and negative experiences very seriously.
Please know that OfferUp is committed to providing customer support to all our users. You can contact our support team directly through our in-app chat feature or by emailing us at help@offerup.com. We are here to assist you with any issues or questions you may have.
If you believe you have encountered a scam or unauthorized subscription, please provide us with additional details so we can investigate further and take appropriate action. Your safety and satisfaction are our top priorities.
Los Angeles, California
I'm having problems with the app. Specifically with downloading a photo.i tap on photo button and nothing happens. Could some one check on this app to see where the problem is? Thank you.tracytrotter2
When I try to download a photo, the photo button does not respond..please check the app. Thank you.tracytrotter20@***.com
Hi, Thanks for reaching out. It looks like we have an updated version of the app, version 2026.34.0, that should resolve this issue.
Please uninstall and reinstall the app.
It should then work normally again. If it's still not working, please reach out to our support team directly at help@offerup.com for further assistance.
Chino, California
Can't get into my account.
- - Logged out unexpectedly; password reset emails never arrived.
- - Three chats over two days, reinstalling app and rebooting the device yielded no help.
Woke up yesterday and tried to check my account. Had been logged out (I did not do it) can't remember my password.
Try to do password reset. Receive no email. 3 chats over 2 days, delete and re install app, restart my phone. No emails, dozens of tries.
If no emails come thru why am I waiting for customer service to email me in 1 to never days? Meanwhile for some reason I keep getting notifications of my messages that I can't open. I was in the process of buying something.
Also more than half the ads on there never get a response. Terrible app.
User's recommendation: Don't use unless you absolutely have to.
Hi, thank you for sharing your experience. I understand how frustrating it must have been to unexpectedly lose access to your account and not receive direct assistance. If you're still having trouble logging into your account, we can help you immediately via chat.
Murrieta, California
Resolved: Rip off
- - OfferUp takes payment and deletes posts.
- - They can't explain what happened and blame posts as dangerous material.
Offer up takes money then deleted my post immediately. Like it never happened.
You cant call them you have to deal with the issues on line.
When they cant explain what happened its your fault for posting dangerous material, like coffe tables and motorhome covers. The real danger is in taking a chance and posting with OfferUp to begin with.
User's recommendation: Don’t use offer up
Hi Robert, Thank you for taking the time to share your experience — I understand how frustrating it must have been to pay to promote an item only to have it immediately removed. I'm happy to provide some clarification.
Your listings were removed because they contained the phrase "air bags." While safety air bags are prohibited on our platform, suspension air bags (which you were selling) are absolutely allowed. Our support team missed this distinction during the initial review, and I sincerely apologize for that error. I've followed up with you directly in support ticket #106083016 with more information and a resolution, so please check your inbox for that response.
If there's anything else we can help with at this time, kindly follow up on that ticket. Warmly, Emma | OfferUp Support
Federal Way, Washington
SCAM THEY STILL YOUR MONEY
I call agent today for help on my account. Agent take my information, give me Ref# and scam 1800 number. After 5 minutes my Visa was charge $19.92 again
Thank you for taking the time to share this. I am so sorry to hear about your alarming and stressful experience — we take reports like this very seriously.
Since your review was posted anonymously, we cannot see your account details and are unable to take a closer look without this information. Please email us directly at support@offerup.com, and our team can then locate your account, document the incident, and advise you on the next steps. I understand this has been a very discouraging experience, and I apologize for the frustration it has caused.
We're here to support you however we can. Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hackensack, New Jersey
Worse customer service
I sent something to a buyer, and OfferUp canceled after it was already sent. Now I am not getting paid.
The buyer said he would Zelle the money. I have nothing.
Preferred solution: Full refund
Hi Andrea, thank you for your patience while we looked into this. I am so sorry for the frustrating experience you've had with this sale and our support process.
We attempted to send you a detailed email with a resolution, but it appears your email inbox is currently full.
Since we couldn't reach you privately, I'm sharing the update here: given the circumstances of this sale, we have made a one-time exception and have issued a payout for the transaction.
The email we tried to send contains more context about the complexities of this transaction, including essential information about our platform policies. Once you've cleared space in your inbox, please email us at support@offerup.com and reference ticket #105798421, and our team will be happy to resend the information for you.
I hope this resolution helps.
Warmly,
Emma | OfferUp Support
Kansas City, Missouri
Do NOT get involved with OfferUp
- - A minor could set up an account without consent.
- - A person from Latvia scammed $250.
- - There is no live support and the platform is insecure.
This company is horrible. My minor son was allowed to set up an account and do business with adults without my consent or knowledge.
He got scammed out of $250 by a guy ftom Latvia. This platform couldnt be less secure.
No way to talk to a live person about it or anything else. Stay away from this company.
User's recommendation: Do not do business with OfferUp
Hi there, I am so sorry to read about this incredibly distressing experience involving your son. The safety of our community is our highest priority, and we take reports of scams very seriously.
We need to conduct a full investigation into the scammer you're reporting. Because your review was posted anonymously, I am unable to take action without more information. Please email us directly at support@offerup.com and reference this review. This will allow us to gather the necessary details to investigate the fraudulent account and take appropriate action.
Again I'm sorry to hear about your experience and thank you for bringing it to our attention. Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPackage lost in transit, offerup charged me
- - Did not receive the item I ordered
- - Tracking hasn't updated since 9-3-2025
- - Opened a case for a lost package (ID 21268****); no support reply.
I never received an item that I ordered. Tracking has not updated since 9-3-2025, nearly a month ago!
I opened up a case (purchase protection ID 21268****) for the package being lost, but Offerup support has failed to respond. I have emailed them as well but no response.
User's recommendation: User a different buy/sell platform.
Hi there, Thank you for bringing this to our attention. I sincerely apologize for the frustration caused by the lost package and for our delayed response — that's not the level of service we aim to provide.
I have personally looked into your case and have just sent a direct email to you with a full resolution to your claim (ticket #105661187). Please check the email associated with your review for that message. We hope this helps resolve the matter for you.
Feel free to reach out if there's anything else we can do to help. Warmly, Emma | OfferUp Support
Can’t get by ai to contact support keep answering response and it has gone down the same unproductive response
- - Customer reports difficulty contacting a human agent; AI keeps prompting.
- - Same information is requested repeatedly with no new help.
See above HUMAN CONTACT PLEASE
Old lady cant get help ai keeps sending me down the rabbit hole asking multiple times
Only to be sent same response asking same info already supplied
PLEASE IM PLEADING FOR HELP!!1!!
FRUSTRATION LEVEL OFF THE CHART AT THIS POINT
Hi there, Thank you for bringing this to our attention. I am so sorry for the incredibly frustrating support loop you experienced.
It's clear our automated system failed to get you the human help you needed, and I have personally stepped in to resolve this for you. I have just sent a direct email to you (ticket #105742487) confirming that your account has been restored. Please check your inbox for that message.
If you have any further questions, please reply directly to me there. Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No support
- - I had recurring account issues.
- - I wasn't comfortable with them having my driver's license, but they said it's required to buy and sell.
Maleka was the best representative I had through this whole issue she finally fixed the issue for me thank you Maleka. Ask for Maleka.
I was having issues with my account, the same issue over and over and over and over. They finally told me I had to upload my driver's license ID in order to keep my account. I told them I was not comfortable with them having my driver's license, and they said that's the only way I could be able to buy and sell.
- Great if you can use it
- Having to do the true you to be able to buy and sell not everyone has to do that
Preferred solution: My account back without having to show my driver's license
User's recommendation: Use Facebook marketplace. No ID required
Hi Larry, thanks for reaching out — I'm sorry you've had such a tough time trying to access your account.
I hear you that providing an ID is a big ask, but it's a necessary step that cannot be bypassed. It looks like our team responded to your latest ticket #105298950 and provided more information about why these details are necessary.
If you still have any questions or need further help with your account, the best place to reply is on that ticket. Our team will be happy to help out.
Thanks for being part of our community!
Warmly,
Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Zero support. Full ignore.
Company fixed the issue and I have been provided with full refund.
That happened the second time. I got my broken item.
I tried to contact them to get help. They sent only articles.
Preferred solution: Full refund
User's recommendation: Do not buy or sell anything from this site.
Hi Tamara, thank you for reaching out about your recent purchase. I'm glad to hear that your claim was approved and refund issued for the broken item.
If there's anything else you need, please feel free to reach out and we'd be happy to help. Warmly, Emma | OfferUp Support
Auctions and Marketplaces Expert Talks
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Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Con artist on there and offer up not refunding money
- - Ordered an iPhone and paid for it.
- - OfferUp holds funds until shipment.
- - The seller never shipped the item.
- - It's been a month; I emailed via the app.
Money was on hold. I guess money was on hold and not taken out yet so I didn't know know thank you.
He never shipped the item. OfferUp will not send the money.
It's going on a month now. I sent email after email through their app.
- No pros at all
Preferred solution: Full refund
User's recommendation: Stay away from this
Hi Michael, Thank you for taking the time to write a review — I'm sorry your purchase did not work out the way you'd hoped! I see that you’ve been working with our support team regarding this transaction.
In ticket #105099149, we stated that since the shipping label was never scanned in by USPS, the hold on the money has been released. When authorization holds are released, most often the original charge will disappear fully from your statement (opposed to seeing a charge and a refund). It should be like the transaction never happened at all. If you have any other questions regarding your funds or the authorizations, we’d advise reaching out to your financial institution, as the funds are not in OfferUp’s hands.
Finally, as you continue to search for deals on high-value items, it's always wise to remember: if an offer seems too good to be true, it very likely is. Unrealistic pricing for popular items can often be a red flag. We want you to stay safe and confident in your future purchases on OfferUp.
I suggest polishing up on common marketplace scams; we have a handy article about it here: https://bit.ly/3GtoH6n Hoping your next experience on OfferUp is more positive! Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never advertised on your site. I attempted to advertise a dress. I obviously didn't do it correctly, because it never appeared. I give my own lack of tech skills credit for this.
- - I did not receive the item.
- - I was charged $19.99.
- - I need details on the fee structure and whether it is yearly or charged per advertisement.
I never got the item advertised, but you did take 19.99 out of my bank account, which is more than I was asking for on the dress. Is this a yearly fee.
Is this charged every time a person advertises an item? I need to know more about your fee structure.
Thank you for taking the time to share your posting experience. I'm sorry to hear how tough it was; we certainly don't want our users to feel confused or inadvertently subscribe to features they didn't intend.
To investigate further and follow up directly, I've created a support ticket #105052714.
If there's anything else you need, or if you have questions about how to use OfferUp, please follow up on that ticket and I'd be happy to help out. Warmly, Emma | OfferUp Support
Reno, Nevada
Tried to get an answer about a QR CODE
All I am getting is some weird BS. I am supposedly a winner for $100.I told the first lady and then the man after she hung up
All they wanted was all this info. They will not give you the answer until they obtain your info the OFFERUP already has.
2 phone calls and NO answer?
Has anyone been helped?
Can anyone tell me where the QR code is and how to download it?
User's recommendation: It must be based out of India, they want to gift me $100 from China? WTF
Thank you for bringing this to our attention. The correspondence you've received is likely a scam, and we are very sorry to hear you encountered it.
OfferUp does not have promotions of this nature, nor would we ever ask you to call us to provide personal information in this way. We strongly advise you not to scan any QR codes or click any links from suspicious senders. To help us investigate this incident and combat these deceptive tactics, please forward or report the details directly to our support team at support@offerup.com. Your feedback is crucial.
If you're ever curious about the legitimacy of OfferUp messaging, please feel free to reach out using the email above.
We are committed to keeping our community safe from scams. Warmly, Emma | OfferUp Support
About
Offerup is a company that specializes in selling various products. The company took its start in 2011. It operates only within the borders of the United States. Corporate office of the company is located in Bellevue,WA. The company offers a large number of products from different categories: beauty and health, electronic appliances, antiques, audio and video products and others. Offerup also provides a broad selection of books and magazines, furniture, farming goods, CDs etc. The company accepts American Express, VISA, Master Card, Pay Pal and Discover payments.
OfferUp is ranked 193 out of 1138 in Auctions and Marketplaces category
OfferUp
USA
OfferUp FAQs
OfferUp is a mobile-friendly app and platform for buying, selling, and looking for a job locally. After you log in, you get access to many features: browse goods nearby, communicate with sellers regarding price and set up a time to meet in messages, check out people’s profiles, sell your things by placing a post with detailed photos, and much more.
All basic features on OfferUp such as buying, selling, and viewing job openings, are free. However, there are additional paid features such as nationwide shipping, item promotions, additional listings, and OfferUp Premium. To find out their exact cost, apply to the OfferUp customer service at one of the following numbers: 844-633-3787 and 877-342-7222.
To cancel your order via the OfferUp app if you click on the “Make Offer” button and the seller hasn’t responded, tap “Inbox”, choose “Messages”, tap “View offer”, follow “Cancel offer”, and tap “Cancel offer” again to confirm. In the case, if the seller accepts your offer, message them to ask to cancel your order. Note that if the seller doesn’t accept or decline your offer within 24 hours it will be canceled automatically and if you used the “Buy Now” option, you cannot cancel the order.
You can contact OfferUp customer support via the following email: support@offerup.com. Use this address to ask questions regarding the app, features of its use, or report the problem.
To login to the OfferUp website, click on “Log In” in the upper right corner, and choose the method you used to set up your OfferUp account in the pop-up window. It can be “Continue with Email”, “Continue with Facebook”, “Continue with Google”, or “Continue with Apple”.
If you are a seller, the fee is 12.9% of the item’s final price (excluding shipping costs) with a minimum fee of $1.99.
To download the OfferUp app, click on the Google Play or App Store icon on the company’s official website to go to the download page. Or just click on the “INSTALL NOW” button.
You can delete your account via the mobile app. For it, tap your profile picture in the top right corner of the “Home” page, choose “Account settings”, navigate to “Privacy”, tap “Privacy Settings”, follow “Account Deletion”, tap “Begin Account Deletion Process”, and then “Delete”. Note that all described actions are permanent and cannot be undone.
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I couldn’t find my delivery is almost 3 months she charge me $56.84 for AiriPhone
OfferUp is useless because when you try to use it and look at stuff it's from 4 years ago who the *** wants to look at all the stuff that isn't for sale.
would like to contact the administration of the OfferUp company and those who monitor the site, if any rules are violated. I like to buy and sell on your site, but for some a reason I don't understand, my account was a terminated.
-I think there are envious people who write some complaints, or something to the site administration, so that you close your account. I know that I did not do anything Against the rules, Offer Up site. I'm familiar with the rules, but anyway my account was closed.. I'm very upset because I've been on eBay for over 18 years and have no problems with the administration, not with clients.
The way you act, it humiliates the person and leads to depression. Before closing an account, you must notify and explain what the member has done against the rules. You should have special lessons that provide information about the correct bargaining and buying on the site. The seller spends a lot of time to exhibit their products and have the confidence and interest of the buyer, and in one moment you destroy all our work.
-This is not correct, and this behavior is not acceptable in a normal business society. -Also you should give a chance to the seller and the buyer to rehabilitate at least once or twice, after the account is closed.
bla
So you want a Kindergarten for business ?
I am currently dealing with the same nonsense. I am writing letters to the executives within the company now and will be referencing your post.
I agree. That is friggin lame.
I can post better ads and do it faster from my computer. 1 Star is all they get.
www.ask.offerup.com ...well, my Samsung cell phone is too old to upload the OfferUp app. So, I went onto YouTube, to see if there was a workaround for my desktop; found that & applied the workaround to my desktop.
Got set up; downloaded pictures and descriptions of my items and waited...I was asked to "try" TruYou to further establish my identity, but I just wanted these sales exchanges to be local and with cash, and with as little data exchange/recognition as possible, for safety reasons. Yesterday, I received an email about my OfferUp account that I have to fill out the TruYou verification (to prove that I am not a bot, acc. to a fellow OfferUp person, doing sales); otherwise, my listings will stay in the "archived" area & no one will be able to view them. So, I hit the TruYou link and imm.
run into a roadblock b/c I cannot use my desktop to "scan" a picture of me...my desktop has no built-in camera, nor do we own a webcam. I could use my Samsung phone...it has a built-in camera, but, again, it's too old to upload the OfferUp app (and TruYou, concurrently)...hence, my using the desktop, in the first place. So, I make images of all of my notifications, my replies to the notifications and send an email to "support" who tell me to shut down and restart/reboot my account (which accomplishes nothing, b/c I'm still right back where I started). If that doesn't help, to "contact support." This time, I Google and find a support phone number (1-844-633-****)...which gives me a newish email link: www.ask.offerup.com And, nothing else.
I Google, again, and find another support phone number, though it warns me upon calling that this number may not be set up any longer for its original purpose. Well, I take a chance and call; and I am asked to hit buttons for free prizes...? But, nothing else. I am now composing a 2nd email w/same attachments and updates, to www.ask.offerup.com.
Not feeling very hopeful & am looking for a workaround to the facial scan...LOL, I took a previous one in January for my IRS client account...maybe I can substitute that on TruYou...? Stay tuned...
P.S. UPDATE: the email address www.ask.offerup.com did not go anywhere...my email service stated in the recipient link that it was "non existent/not supported"...
Completely agreed. Ridiculous you can't use the PC to post but ONLY the app
I wanted to sell on offer up, sure do miss let go. But all they want you to do is install the app., why?
I don't have enough to upload that app. I only wanted to sell some stuff. Why make it so difficult. Not sure.
But, you know I would never sell on offer up after all this.
I sure do miss Let Go, It was so easy. Bet, they wish they never purchased let go, Offer up sucks the big one!
I guess the fact that I don't understand the point of limiting sellers to posting via their smartphone is evidence that I'm ancient or something. There are other platforms that allow the poster to decide whether to use a PC, laptop, tablet or phone.
This seems much more democratic. OfferUp's approach is very strange to me.
*** offerup, it's ran by idiots
true
I can not even log on from my PC. I will not switch to using my phone.
I will use Facebook market place instead. Thanks for nothing Offerup.
i used to post from computer but recently the option is gone!
Damn Straight - phone is for Calls
yes, they bought letgo and changed their garbage platform. i never used the apps in the phone, i am a pc user, they are so blind they do not realize the flow of buyer traffic they are losing, not everyone has a smartphone
OfferUp is yet another example of the world addicted to cell phones. These sites seem to allow full use via a PC/windows, but then when you go to buy or sell suddenly you discover that an "app" and a cell phone are required. So frustrating.
Something is very odd with this app. Had the same problem cannot use my computer so we used the phone.
Once they had all my info i got lick out impossible to get back in! Wrote emails, they reply saying it’s fixed but still have the same error message ! They don’t have customer service phone line ! At the end we lost the clients and we do not know where all our personal information went!
They getting a lot of peoples information but we cannot contact them?
That is very odd. Are they in USA?
after buying letgo, they are trash, sad they were a good site with no spam, bought letgo and they are nothing but spam, scam and no shows, you waste your time selling on here. i moved to mercari and fb marketplace and my sales tripled with shipping