OfferUp
OfferUp Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OfferUp has 1.8 star rating based on 4746 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend OfferUp to a friend or colleague.
- Rating Distribution
Pros: Easy to use, Easy to sell and buy, How easy it seems.
Cons: No customer service, Customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OfferUp has 1.8 star rating based on 4746 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend OfferUp to a friend or colleague.
- Rating Distribution
Pros: Easy to use, Easy to sell and buy, How easy it seems.
Cons: No customer service, Customer service, Bad customer service.58% of users think that OfferUp should improve its Customer Service.
38% of users say that they might use OfferUp in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Do not sale anything on this site", "Ask for a real person to deal with not a computer automated response", "Look elsewhere", "Don’t trust nobody , I need help", "Do not become a seller on OfferUp’s platform. Their policy and process is lackluster and does not favor sellers for protection against buyers who simply want to look at an item and return because it looks different than what they expected.".
Most users ask OfferUp for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top OfferUp Reviews
"Ask why my listing is removed when there are MANY listings with the same item"
Play fair! I have had three listings removed even though there are other listings with the same items that are allowed to continue advertising. User's...
"Terrible customer service"
Their customer service or chat service is an automated response. There are no real human beings to chat with and you cant call them. What happened happened was...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I had a purchased sale and was tempted to be defaulted on OfferUp website when I tried to receive my money
Was defaulted on a purchase sale of a 40 pc china on OfferUp website. I received a message that I had a sale of 772.49 and receive this money I had to verify my bank account.
When doing so they wanted me to confirm my account. They tried to take out money instead of putting money in my bank account.
I immediately transferred my money out of checking and contacted the bank. Do not buy or sell on this site
- Place to sell
- Was scammed almost
Preferred solution: Investigate OfferUp and take their website off the internet
User's recommendation: Do not sale anything on this site
Why can't I sell from my computer?
OfferUp doesn't let me sell things using my computer. They only allow me to use my *** smart phone!
I don't want that *** on my phone! Why don't they let me sell stuff using my computer, the way I do everything else in the world? This is so damned frustrating!!!!! And they have ZERO help available, no way to reach a human.
So you are just stuck in their limbo forever. Are they trying to get an App on my phone that does other things?
Are they snooping my contacts and messages? Why do I have to use an "App" to do this?
- No help
- Cant use the computer
Preferred solution: Let the company propose a solution
I couldn’t find my delivery is almost 3 months she charge me $56.84 for AiriPhone
Replying to
Its a great app, but its not working anymore.
So I've been using offerup for about 6 or so months and just within the last month it has stopped allowing me to send or receive messages. I have made two or three different accounts yet they all do the same thing even after I verify the emails for each account.
It will let me search every type of item and find them and I can technically "send" a message but it does not send. I sent a message on the app to my friend but he did not receive it and still has not.
I just hope that they fix it. This has also happened to my fiance but not her mother or anyone else I know.
- It when the app worked
- That it started to screw up
I have the same issue with the app
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Seller not responding
I bought the item on OfferUp, but the seller is not responding. I have left so many messages since buying the item.
Preferred solution: Full refund
Hi, We're glad to inform you that we've assisted you with this issue under ticket #102243728. Feel free to reach out if you have any further questions or need additional support. We're here to help!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Please contact the seller to see if you can retrieve my money back. I paid him through cash app.
I purchased items from OfferUp called Futureciti from Cummings, Georgia through Cash App and the seller kept my money and did not send the toys that I had purchased please dear sir, or madam please help me get my refund from the cello and or toys that the seller and I agreed on if you have any further questions, please contact me at 551-358-****. PS do not give my phone number to the seller please and thank you.
- Offerup is a great platform to buy and sell merchand
- When you buy from salah
- Who is not local and you need to delivery
- You might get it and you might not
Preferred solution: Deliver product or service ordered
User's recommendation: To ban the seller from using this platform
Hi, We're glad to inform you that we've assisted you with this issue under ticket #101861663. Feel free to reach out if you have any further questions or need additional support. We're here to help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Report
Someone acted like they were going to buy my 9th generation iPad and didn't pay me before they drove off with it. I need help to report this situation.
- To make extra bread when i need it
- 300
Preferred solution: Full refund
User's recommendation: Don’t trust nobody , I need help
Hi Cherish, I’m so sorry to hear about your experience. I can only imagine how frustrating and upsetting this situation must have been for you, and I want you to know that safety is our top priority here at OfferUp.
I’ve followed up with you under ticket #103026970. Once you’ve filed a police report, please have the investigating officer contact us directly, and our legal team will assist them with their investigation.
If there’s anything else you need, please don’t hesitate to reach out — we’re here to help. Take care, Emma OfferUp Support
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damage condition
The client who complained caused my account to be closed. He returned the goods to me in a damaged condition.
Preferred solution: please give me back my account, it was closed unfairly, I have never had any clients complain about the product.
User's recommendation: I do not recommend this client
Hi there, We understand how disheartening this situation can be and truly appreciate your concerns. Account closures can arise for various reasons, often related to our community guidelines and policies designed to ensure a safe environment for everyone.
We invite you to connect with our support team to discuss your specific case further. They can provide clarity on the circumstances and guide you through the process to potentially reinstate your account.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Buying a product on offer up
I just want too know if the product Im buying on offer up is real . Its saying that I have too pay $400.00 for a 5 Day Test Drive is this real or I got robbed.
User's recommendation: I just want to k own of this is real or not…
Hi W - We appreciate you bringing this to our attention. It looks like you've been in contact with our Support team via ticket # 102862348 and they have provided next steps. If you are still unclear on where to go from here, please reach out to support@offerup.com and we can help.
No help
I was sold a refrigerator thats not working and now the person does not answer the phone. I felt like hes Take my money
User's recommendation: Don’t buy from random people
Hi Aquil, I appreciate you sharing your experience about your refrigerator purchase, and I’m so sorry to hear that the appliance isn't working! It’s tough to feel like you’ve been taken advantage of, and I can completely understand your frustration when you’re not getting a phone call back.
Since it sounds like the seller isn't answering their phone, I’d recommend trying to reach out to them through OfferUp messages. The seller may still be able to assist you directly. If your efforts to resolve with the seller are met with radio silence, please report the seller through the app so our team can investigate further. The more details you can provide — like screenshots, messages, photos, or anything that shows the issue — the better the chance we have of taking action on the seller’s account.
We truly hope this situation doesn’t make you lose faith in our platform. We’re actively monitoring accounts for suspicious activity, but we also rely on user reports to catch those cases that slip through the cracks. Thank you for sharing your experience — it helps us make OfferUp a safer place for people like you!
I really hope this gets resolved for you soon, and if you need help with anything else, please don’t hesitate to reach out. – Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
OfferUp poor return review policy
I sold a purse to a customer who preemptively file for a refund before even seeing the item as it was still at the post office. This was her admission by the way.
She stated she wasnt going to be able to collect the package within the 48 hours per OfferUp so shell make refund request to protect herself in case something is actually wrong with the bag. I never agreed to that being something Im ok with. After I confronted her about that not being what the refund process if for, she then changed her story and stated that an aide picked it up after all and that the bag wasnt what was described to her which was not true and she then switched her reasoning to she filed because the item didnt match what I said. After more back and forth, her stories kept changing for the worst.
Constantly contradicting herself. I asked OfferUp to review our message change so they can see that this woman was clearly lying. They came back saying this lady provided with evidence stating otherwise. I asked OfferUp what evidence was this she presented so I can see what this was and the OfferUp support person kept giving vague responses in terms of the buyers claim and lame duck policy.
OfferUp never reviewed our message chain in their so called investigation because had they done so they wouldve clearly seen this woman did not follow the proper steps nor meet deadlines plus the blatant lies. OfferUp is a horrible example of a marketplace for sellers as they offer no transparency in the review or investigatory process.
Preferred solution: Full refund
User's recommendation: Do not become a seller on OfferUp’s platform. Their policy and process is lackluster and does not favor sellers for protection against buyers who simply want to look at an item and return because it looks different than what they expected.
Hi Elle, Thank you for reaching out and sharing your concerns about this situation. I understand how frustrating it can feel when a transaction doesn’t go as expected.
After reviewing the details, I’ve confirmed that the bag was returned to you, which means we’re unable to offer a refund in this case. That said, I recognize this was a unique situation, and appreciate you bringing it to our attention. We’ll keep this in mind as we continue to improve the buyer and seller experience on OfferUp.
We’re sorry for any inconvenience and thank you for your understanding. Take care, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I called, but no one answered. No one replied to my messages either. Their service is really poor.
Very poor,Ive been contacting them since the 5th to find out why my account was blocked. They replied with an email saying they can close my account without any notice. This is completely unreasonable, and I have no idea what happened.
User's recommendation: Don't expect any service; you have to rely on yourself.
Hi, Thank you for sharing your experience! Please note that we currently do not offer phone support; however, we are here to assist you via email.
Accounts may be blocked due to violations of our policies, which can cover a variety of issues.
We encourage you to review our guidelines to understand potential reasons for the action taken. If you have further questions or need clarification, please don’t hesitate to reach out again, and we’ll do our best to assist you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Ask why my listing is removed when there are MANY listings with the same item
Company fixed the issue and I have been provided with apology. It actually hasn’t resolved my issue because they said I should reach out to their support team which isn’t easy to do
Play fair! I have had three listings removed even though there are other listings with the same items that are allowed to continue advertising.
- Great company
- But somebody deleted my adds
Preferred solution: Allow me to list items that are equal to other items without getting rejected
User's recommendation: Tell OfferUp to play fair!!!
Hi there! Thank you for bringing this to our attention.
We strive to maintain a fair and consistent marketplace for all users, and we understand how frustrating it can be to see listings removed while others remain active.
Our team regularly reviews listings to ensure they comply with our guidelines, but we can't always catch all of them. If you believe there has been an error, we encourage you to reach out to our support team for further assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
App not working
When I dialed 'Halo Rover,' which is a hoverboard, I was always sent to the trucks and cars category. It is a hoverboard, but the app doesn't let me use that name, 'Halo Rover,' to find a hoverboard. The app thinks all the time that it is a car name.
User's recommendation: Fix it
Hi there! Thanks for your feedback about the Halo Rover.
We understand how frustrating search issues can be, and we’re always working to improve. In the meantime, trying different keywords might help you find hoverboards more easily.
We appreciate your patience! If you need further assistance, just let us know!
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund my account
I paid for a sound bar and he doesn't want to pay to mail it, but I have a pre-tracking number. However, the item has not been taken to the post office. I'm respectfully asking for a full refund of my money.
- Great stuff
- People sell stolen property
Preferred solution: Full refund
User's recommendation: Be sure you are not scammed
Hi there! Thanks for reaching out to us about your sound bar situation.
We understand how important it is to get this sorted out. I reviewed the transaction, and the sale was canceled.
You were not charged for this sale. If you still have any ongoing issues or need additional assistance, please don’t hesitate to contact our customer support team at help@offerup.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never got the item
I feel no trust !bad deal ! Offer up doesn't have any warranty and I can't trust it no longer.
Why do you want me to go through offer up when you have no warranty ! I lost time and money !!!
Too many scammers !!!
I demand refund or give me my merchandise please !!! This is sad why I can't trust any longer
Hi Parnika, I’m sorry to hear about your experience, and I really appreciate you taking the time to share your thoughts. After reviewing your account, I’m having trouble finding the specific situation you’re referring to.
It looks like you chatted with an agent in August 2024, but there weren’t enough details provided for them to assist you fully. If you believe you’ve encountered a scam, please follow up on ticket number #101690776 or submit a new one by emailing support@offerup.com. Be sure to include as much information as possible about the transaction, including the listing in question and details about the meetup or shipping. Filing a police report is also recommended — our team can work with your investigating officer and provide them with necessary information.
We take reports of suspicious activity seriously and are committed to making OfferUp a safer place for everyone.
I’m sorry again for your experience and appreciate your patience as we work through this together. Take care, Emma OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Trouble buying
What a joke!!! They want $8.00 a month.
Seems like you can only buy locally? This company is difficult to get a hold of and its systems are designed to squeeze money from us.
The entire shipping fiasco is so unprofessional. Sellers have no idea what shipping costs are.
User's recommendation: Look elsewhere
Hi Kevin, Thanks for taking the time to share your feedback. I’m sorry to hear that you’ve had trouble with the shipping process and unresponsive sellers — I understand how frustrating that can be.
Just to clarify, our Premium subscription is entirely optional. You can still use OfferUp for free, and the subscription helps us maintain the platform while offering additional features for those who choose it. As for shipping, costs vary based on item weight (up to 20lbs) and are displayed clearly before you confirm the purchase, so you know exactly what you’re paying for. We want to make sure the process is transparent, so there are no surprises.
To avoid delays or unresponsive sellers, I personally like to reach out to the seller first before making an offer, just to confirm that they’re active and able to ship on time. Also, keep an eye out for the Responsiveness tag on a seller’s profile — this shows how quickly a user typically replies and can help you connect with someone more responsive. We truly appreciate your input and are always working to improve the experience for everyone.
If you need anything else, don’t hesitate to reach out! Take care, Emma OfferUp Support
About
Offerup is a company that specializes in selling various products. The company took its start in 2011. It operates only within the borders of the United States. Corporate office of the company is located in Bellevue,WA. The company offers a large number of products from different categories: beauty and health, electronic appliances, antiques, audio and video products and others. Offerup also provides a broad selection of books and magazines, furniture, farming goods, CDs etc. The company accepts American Express, VISA, Master Card, Pay Pal and Discover payments.
OfferUp is ranked 166 out of 854 in Auctions and Marketplaces category
USA, Worldwide, Canada, Other, Asia
OfferUp FAQs
OfferUp is a mobile-friendly app and platform for buying, selling, and looking for a job locally. After you log in, you get access to many features: browse goods nearby, communicate with sellers regarding price and set up a time to meet in messages, check out people’s profiles, sell your things by placing a post with detailed photos, and much more.
All basic features on OfferUp such as buying, selling, and viewing job openings, are free. However, there are additional paid features such as nationwide shipping, item promotions, additional listings, and OfferUp Premium. To find out their exact cost, apply to the OfferUp customer service at one of the following numbers: 844-633-3787 and 877-342-7222.
To cancel your order via the OfferUp app if you click on the “Make Offer” button and the seller hasn’t responded, tap “Inbox”, choose “Messages”, tap “View offer”, follow “Cancel offer”, and tap “Cancel offer” again to confirm. In the case, if the seller accepts your offer, message them to ask to cancel your order. Note that if the seller doesn’t accept or decline your offer within 24 hours it will be canceled automatically and if you used the “Buy Now” option, you cannot cancel the order.
You can contact OfferUp customer support via the following email: support@offerup.com. Use this address to ask questions regarding the app, features of its use, or report the problem.
To login to the OfferUp website, click on “Log In” in the upper right corner, and choose the method you used to set up your OfferUp account in the pop-up window. It can be “Continue with Email”, “Continue with Facebook”, “Continue with Google”, or “Continue with Apple”.
If you are a seller, the fee is 12.9% of the item’s final price (excluding shipping costs) with a minimum fee of $1.99.
To download the OfferUp app, click on the Google Play or App Store icon on the company’s official website to go to the download page. Or just click on the “INSTALL NOW” button.
You can delete your account via the mobile app. For it, tap your profile picture in the top right corner of the “Home” page, choose “Account settings”, navigate to “Privacy”, tap “Privacy Settings”, follow “Account Deletion”, tap “Begin Account Deletion Process”, and then “Delete”. Note that all described actions are permanent and cannot be undone.
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Hi Patricia, I appreciate you reporting this to us. I'm very sorry you were targeted by what appears to be a phishing scam.
I want to reassure you that this message with the fraudulent link did not come from OfferUp. Our official website is OfferUp.com. Be cautious of messages with links that appear similar, like 'OfferUp.id###.com'. While OfferUp may sometimes request information to ensure secure transactions, these requests will always happen within the app and the sender would be from 'OfferUp Support', not another user.
If you believe you have entered your banking information on a fraudulent site, please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams. We appreciate you reporting this incident, as it helps us raise awareness and protect other users. We encourage you to report the message to us directly through the app so we can take appropriate action.
We completely understand if this experience has been discouraging. Safety is our top priority, and we know these situations can be upsetting. We’d love to have you back on OfferUp, but fully respect your decision if you choose not to. If you do decide to give us another try, please know that we have a wonderful, trusted community of buyers and sellers.
Be on the lookout for features like TruYou (verified identities), responsiveness tags, and star ratings to help you connect with reliable users.
We’re also always here to help — feel free to reach out to our support team through the Help Center at help.offerup.com or by emailing support@offerup.com if you have any questions. Warmly, Emma | OfferUp Support