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#15135

No customer service response.

Where is customer service? What is the phone number to OfferUp customer service?

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by #1733082

Why cant i get a straight answer from someone from offer up so i can cash out and tranfer my money to the card i have on my account as a direct deposit thats what i thought it was

by #1744199

ya I was hesitant about using they're shipping options so I said what the *** I'll try it for once now that I did I'm out $60 brand new fuel pump and they're telling me Oh well you didn't use our shipping label because they never sent me one till hours after I ship the item but I have receipts and everything else from what I shipped it with and through and I know the buyer has to cough up the money before you ship it or when you accept their deal but for some reason offer up don't have the money and says pretty much all well you didn't use our shipping label and pretty much just keep emailing me telling me to be patient sorry but oh well crazy so I'm deleting my account

by #1771073

The only way I can get help from OfferUp is to email customer service. And they did get back to me to explain what to do and why. For me, I am sticking with local customers and cash. Shipping, etc. not worth it to me.

by On Behalf of Pissed Consumer Help Center #1629613

Unfortunately, Offerup doesn't provide a customer service phone number. But you can always fill in a form on the company website https://offerup.com/support/new/?article_id=887968531 or reach out to the customer support team via social networks like Twitter, Facebook and other.

by #1669320

I tried that and they keep saying they will get back too me .. it's been 2 weeks and I havent been paid for the three packages I shipped smfh .. I need my money

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Question:
#128443

What to do if you get scammed ?I recently bought a car for my son last weekend , and when I got home it was rusted on the bottom of the car ! I paid $7,000 for a Honda Civic that had low mileage and that should’ve been a red flag there but I wasn’t thinking at the time I just wanted to get a car for son to go to school ! I need my money back !

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Answer:
by #2248086

You won’t get it back I tried to get mine back this app sucks report it and don’t use it and you can never get a hold of anyone look how no one got an answer to there questions

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Question:
#83959

Complaint with seller.

I ordered a storage bin 2 months ago Tracking said it’s in sorting waiting for sellers to forward it. I called the company phone does not work I emailed them. No email address found I found another email tried 5 times no call back Please check out this company Teflorea.com

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by #2079602

Hi, do you have an update to your problem with Teflorea.com? I'm afraid I've been scammed by them too. It will be the first time I've been scammed online in 20 years of online purchases (lucky till now)—if I have a similar problem to you. These Chinese "fly-by-night" ecom scam sites really are getting out of hand! They claimed they were an U.S. company in Elk Grove Village in Illinois. When I received China tracking from *** and read about all the scams tracked through that system, I stated to get worried. I need to determine soon if I should file a dispute soon. Thanks.

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Question:
#75820

why do people ask for a code?

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Answer:
by #2040266

That's a scam. Do not give it to them. They open an account with Google voice. Also don't give out your email

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Question:
#69317

Why do I keep getting an error message "the code I entered is not valid" when IT IS?I think I was hacked. First time user, got response immediately after posting and was asked if item was available and to provide a phone number.

Buyer sent a google Voice number via text asking for the number to ensure the post was legit. I made the mistake of sharing the number but got a reply from the buyer "this number was already verified and to please send another number. I did not send anything the second time but now have trouble signing in. Was I hacked?

I've gotten no response from OU yet. Sadly. I can't even remove my account because I get an error message that the code I entered is not valid but IT IS the right code. Shame on me, learned my lesson and wanted to share with others hoping to prevent future scams.

What do these scammers do with this info???

Suggestions welcome on how to best gain back control of my account. Thank you in advance for your help!

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Answer:
by #2040268

That is a scam they open a Google voice account with your phone number and the code. And please don't give them your email either. Don't answer gmail ads.... want your m

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Question:
#66792

Phone number is not registered.When I try to register for my phone number it said "Phone number with too many users" so can you solve this problem?

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by #2008025

That's my problem and then I get from rude customer that I'm not real that I am a fake call me a liar

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Question:

Could y'all reimburse me my money back.

I was trying to buy a vehicle on this website and the person that was on there scammed me out of 2000 dollars , so is there a way y'all could reimburse me the money back I lost on this website?

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Answer:
by #2001240

According to the OfferUp help section, you may file a claim within 30 days of purchase. To do this, you should follow these steps:
  • find the item you requested a refund for in Transactions;
  • tap on the item to view the receipt;
  • tap Request a refund;
  • tap Get help from OfferUp;
  • you should then be prompted to submit a purchase protection claim;
  • choose a reason for your claim from the drop-down menu;
  • provide a description of your claim; tap Submit.

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Question:
#62425

Hello, please , can you unlock my offer up account?I never do this more, please Unblock my account. Thank you. Give me please last chance.

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Answer:
by #1983876

According to OfferUp Support, to reactivate your OfferUp account, log in the same way you did in the past. Either use your email address and OfferUp password or log in with Facebook or Google.

If you don't remember your password, choose Forgot password? on the login screen, then follow the steps to reset it.
If you deactivated your account before February 2017, you'll need to select Contact Us so OfferUp Support can reactivate your account manually.
Please note people who had their accounts deactivated for policy reasons can't reactivate their accounts.
If you think your account was deactivated incorrectly, please select Contact Us on the company website to clear up the issue.

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Question:
#56769

Someone buy my Statue of Liberty how can I get my money.

When I sale something on OfferUp how do get pay

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Answer:
by #1996398

To get payed, simply add a deposit account if you shipped something through Offer Up, Than in 5-7 days you will receive the pending money to your deposit account.

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Question:
#55478

How long will it take to receive my money back.

I was granted a refund and I sent the item back today how long will it take for me to be refunded

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Answer:
by #1945616


According to the OfferUp support section, once the seller receives the returned item, it may take between 3 and 5 business days for the funds to be available on your account.

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