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Keith S Nwx
Verified Reviewer

No customer service response

Top question

Where is customer service? What is the phone number to OfferUp customer service?

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5 comments
Roshonda Voy

Why cant i get a straight answer from someone from offer up so i can cash out and tranfer my money to the card i have on my account as a direct deposit thats what i thought it was

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justin l Oye

ya I was hesitant about using they're shipping options so I said what the *** I'll try it for once now that I did I'm out $60 brand new fuel pump and they're telling me Oh well you didn't use our shipping label because they never sent me one till hours after I ship the item but I have receipts and everything else from what I shipped it with and through and I know the buyer has to cough up the money before you ship it or when you accept their deal but for some reason offer up don't have the money and says pretty much all well you didn't use our shipping label and pretty much just keep emailing me telling me to be patient sorry but oh well crazy so I'm deleting my account

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Guest

The only way I can get help from OfferUp is to email customer service. And they did get back to me to explain what to do and why. For me, I am sticking with local customers and cash. Shipping, etc. not worth it to me.

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PissedConsumer Official

On Behalf of PissedConsumer Help Center

Unfortunately, Offerup doesn't provide a customer service phone number. But you can always fill in a form on the company website https://offerup.com/support/new/?article_id=887968531 or reach out to the customer support team via social networks like Twitter, Facebook and other.

2
Guest

I tried that and they keep saying they will get back too me .. it's been 2 weeks and I havent been paid for the three packages I shipped smfh .. I need my money

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Ruk C
Verified Reviewer

What to do if you get scammed ?

I recently bought a car for my son last weekend , and when I got home it was rusted on the bottom of the car ! I paid $7,000 for a Honda Civic that had low mileage and that should’ve been a red flag there but I wasn’t thinking at the time I just wanted to get a car for son to go to school ! I need my money back !

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1 comment
Carmelo P Ude

You won’t get it back I tried to get mine back this app sucks report it and don’t use it and you can never get a hold of anyone look how no one got an answer to there questions

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William L Iie

Complaint with seller

I ordered a storage bin 2 months ago Tracking said it’s in sorting waiting for sellers to forward it. I called the company phone does not work I emailed them. No email address found I found another email tried 5 times no call back Please check out this company Teflorea.com

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1 comment
Guest

Hi, do you have an update to your problem with Teflorea.com? I'm afraid I've been scammed by them too. It will be the first time I've been scammed online in 20 years of online purchases (lucky till now)—if I have a similar problem to you. These Chinese "fly-by-night" ecom scam sites really are getting out of hand! They claimed they were an U.S. company in [GEOGRAPHIC_DATA] in [GEOGRAPHIC_DATA]. When I received China tracking from *** and read about all the scams tracked through that system, I stated to get worried. I need to determine soon if I should file a dispute soon. Thanks.

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ronald r Gev
Verified Reviewer

why do people ask for a code?

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1 comment
Guest

That's a scam. Do not give it to them. They open an account with Google voice. Also don't give out your email

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N H Xxi

Why do I keep getting an error message "the code I entered is not valid" when IT IS?

I think I was hacked. First time user, got response immediately after posting and was asked if item was available and to provide a phone number.

Buyer sent a google Voice number via text asking for the number to ensure the post was legit. I made the mistake of sharing the number but got a reply from the buyer "this number was already verified and to please send another number. I did not send anything the second time but now have trouble signing in. Was I hacked?

I've gotten no response from OU yet. Sadly. I can't even remove my account because I get an error message that the code I entered is not valid but IT IS the right code. Shame on me, learned my lesson and wanted to share with others hoping to prevent future scams.

What do these scammers do with this info???

Suggestions welcome on how to best gain back control of my account. Thank you in advance for your help!

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1 comment
Guest

That is a scam they open a Google voice account with your phone number and the code. And please don't give them your email either. Don't answer gmail ads.... want your m

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Heesung L

Phone number is not registered.

When I try to register for my phone number it said "Phone number with too many users" so can you solve this problem?

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1 comment
SHARON S Mwy

That's my problem and then I get from rude customer that I'm not real that I am a fake call me a liar

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Regeshal T Hhr

Could y'all reimburse me my money back

I was trying to buy a vehicle on this website and the person that was on there scammed me out of 2000 dollars , so is there a way y'all could reimburse me the money back I lost on this website?

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1 comment
Irene Moore

Shopping Expert

According to the OfferUp help section, you may file a claim within 30 days of purchase. To do this, you should follow these steps:
  • find the item you requested a refund for in Transactions;
  • tap on the item to view the receipt;
  • tap Request a refund;
  • tap Get help from OfferUp;
  • you should then be prompted to submit a purchase protection claim;
  • choose a reason for your claim from the drop-down menu;
  • provide a description of your claim; tap Submit.

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Serg K
Verified Reviewer

Hello, please , can you unlock my offer up account?

I never do this more, please Unblock my account. Thank you. Give me please last chance.

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1 comment
Harry Rollins

Financial Expert

According to OfferUp Support, to reactivate your OfferUp account, log in the same way you did in the past. Either use your email address and OfferUp password or log in with Facebook or Google.

If you don't remember your password, choose Forgot password? on the login screen, then follow the steps to reset it.
If you deactivated your account before February 2017, you'll need to select Contact Us so OfferUp Support can reactivate your account manually.
Please note people who had their accounts deactivated for policy reasons can't reactivate their accounts.
If you think your account was deactivated incorrectly, please select Contact Us on the company website to clear up the issue.

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Macette J

Someone buy my Statue of Liberty how can I get my money

When I sale something on OfferUp how do get pay

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1 comment
Guest

To get payed, simply add a deposit account if you shipped something through Offer Up, Than in 5-7 days you will receive the pending money to your deposit account.

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Felicia C Tgi
Verified Reviewer

How long will it take to receive my money back

I was granted a refund and I sent the item back today how long will it take for me to be refunded

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1 comment
Irene Moore

Shopping Expert


According to the OfferUp support section, once the seller receives the returned item, it may take between 3 and 5 business days for the funds to be available on your account.

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Geneva M Rkr
Verified Reviewer

How will I get paid for an order that was shipped and how do I get someone to reach out to me

I shipped an order BEFORE 3days OfferUp canceled my order after it was already shipped!!!.....the customer received his order and I haven’t been paid I need someone to contact me I have been trying for 5 days now

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1 comment
Ann McDonald

Shopping Expert


According to OfferUp FAQs your money will transfer to your deposit account within 5 business days. However, your situation is quite specific. It is better to contact OfferUp customer support via email support@offerupnow.com.

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Margarita R Wum
Verified Reviewer

Is something wrong with my account?

I noticed that i dont get repond from anyone i want to purchase,neither get any views for my selling account. Can you please let me know if something is going wrong. Thank you!

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1 comment
Guest

Hey I close my account and I open again and I change my phone number and he sent me a code and I can activate my account and I know my email and my password but I change my phone number is no way to get that call because send it to my old phone

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Steven G Spz

Why cant i log into my account

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1 comment
Guest

I am unable to log into my account. I keep receiving a very strange message One more step Please complete the security check to access offerup.com and I am presented with the Captcha, but after repeatedly completing it, the message appears over and over again

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Christian C Uio
Verified Reviewer

Sellers don’t get my offer

I offer for items sold here on offer up and they don’t receive them nor will I receive any back. What can I do to get my offers seen?

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1 comment
Guest

Not much you can do, you can pay for the membership to promote your stuff but it's a bit pricy.. It's worth it In my opinion.

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Scott M Arj
Verified Reviewer

How would I get paid if the shipping label can be scanned ?

I went to the post office to have my package delivered but the barcode would not scan how would I get my money if offerup does not know I shipped my shoes out ?

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2 comments
Josalyn Vne

I sent a package on 4/22/20, didn't get it scanned and info is not available. Now I get a notice from offerup and have 2 days to ship or it gets cancelled. I ALREADY SHIPPED THE PACKAGE WTF. POST OFFICE WILL NOT HELP. Now it will get delivered and I WILL NOT GET PAID. *** THIS SITE WILL SPEAD THE WORD. DONT USE THIS SITE OTHER THEN LOCAL SALES

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Guest

Same here. We should report them to the BBB. This is RIDICULOUS to run a company and not be able to speak with someone. I will be taking legal action. This is unnaceptable

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Jaret A

Why do you use wrong city names?

Zip code 32064 if live oak fl not boys ranch. Boys ranch is a prison.

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1 comment
Irene Moore

Shopping Expert

Unfortunately, OfferUp Support does not provide any information regarding wrong city names. However, you may try to report an issue to the OfferUp Support team. You should click the Report button at the bottom of an item detail screen or the top of a user profile screen. Please classify the issue using the provided menu of reporting reasons, and give a description of what happened so that they can begin their investigation and take appropriate action.
For further assistance, please contact OfferUp Customer Support department at (844) 633-3787 or by email at support@offerupnow.com.

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William J Cbd

Where is my money

My money is not coming to my account!! My packages have been delivered more then 3 days and still no money I need to talk to someone

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1 comment
Ahana Xte

I sent my product and have not received my money. I received shipping label and mailed the product the very next day .It has been since Feb.27,2020.need my money

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Paul K Xea

how do I cancel a post?

I want to take a post off site, how do I do It

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1 comment
Irene Moore

Shopping Expert

As stated at offerupnow.com, there are 2 ways how you can take the post off the site:
  • remove the item from the board
  • archive post

To remove the item from t the board, please follow these steps:
  • open OfferUp app;
  • open 'My Offers' page by tapping a price tag at the bottom of the screen;
  • tap 'Boards';
  • tap the board with the item you want to remove;
  • tap the item you want to remove;
  • tap the heart icon;
  • tap the board you want to remove the item from.

To archive post, please follow these steps:
  • open OfferUp app;
  • open 'My Offers' page by tapping a price tag at the bottom of the screen;
  • tap 'Selling';
  • tap the listing you want to remove;
  • tap 'More options' icon on the right side at the top of the page, below the listing title;
  • tap 'Archive';
  • tap 'Continue'.

To get more information about the OfferUp services, please contact the company customer care team by phone at (844) 633-3787 (toll-free number) or by email at support@offerupnow.com.

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FNU N Lbm

Why my account has been blocked

Since five days my account has been blocked and no reason has been explained , one notification came in through email which said you posted a wrong item but did not specified , please before you block the account contact your customer and solve every thing by communications . i have a customer for offer up for more than 3 years and have five start rating , please identify your valuable customer before you hold on their account .

contact me as soon as possible for any questions. thanks

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1 comment
Irene Moore

Shopping Expert

According to the review posted at offerup.pissedconsumer.com, to get back when you've been banned you should send a direct message on OfferUp twitter page or send an email to support@offerup.com.
To get more information about your OfferUp account, please contact the company customer care team by phone at (844) 633-3787 (toll-free number).

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Gil P Waz
Verified Reviewer

Why it take so long to get pay for?

I sold an item on December 14 /2019 and it is January 04/2020 and I find see my money.

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1 comment
Irene Moore

Shopping Expert

According to the 'OfferUp Figures Out How to Reduce the No-Shows' article posted at ecommercebytes.com, the funds are deposited into the seller’s account within 5 business days after the buyer’s card has been charged. Sellers can speed up the payment process for a fee by setting up Fast Deposit (1% of the final sale price, minimum of 50 cents) in addition to the standard payment fees.
To get more information about OfferUp payment policy as well as your account, please contact the company customer care team by phone at (844) 633-3787 or by email at support@offerupnow.com.

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