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On 5/16/18 i received my first order using the new shipping feature from Offer Up. Their policy states that once product is delivered to buyer they release the funds for deposit into sellers bank account.

Well my sale completed on 5/19/18 and after a week of messaging support I am still without my funds and still getting the run around from customer support. One section of my account page shows the deposit is still pending but if you click on transactons it clams i cancelled the payment. Why in the name of God would I or anyone else in their right mind cancel payment on a completed transaction????.Then i get the old a "payment specialist" will contact you shortly. Obviously this has never happened.

I know my buyer is happy and not complaining cause i checked to make sure everything was ok on the card account they used.

No problem whatsoever on that end. The only problem is Offer Up blatantly refuses to release my funds.

Reason of review: Poor customer service.

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Guest

happened to me as well besides a BBB complaint state attorney general and the app store who will remove and that hurts them they took there 12 percent and never paid me they lied federally saying the bank returned i checked bank with a sworn statement and this is now class action-

Brek Mif

I am currently experiencing the same issues. I will never do anything outside of cash payments on this app.

Eisa Vel

Beware of OfferUp !! They cancel the transactions after you ship and they refuse to pay you

Shatia Uxp

I agree. Iโ€™ve lost money as well!!!

Guest

DO NOT SHIP WITH OFFERUP! After I had shipped my item to the buyer, Offerup sent me a message that the buyers user profile had been deleted.

After tons of emails back and forth, Offerup agreed and said they would release the funds to my account. This never happened. Now almost 4 months later they still will not even acknowledge nor respond to my emails.

I am out my item and the money promised, not to mention all the time I've spent trying to collect what is owed. Ridiculous shipping program, I DO NOT RECOMMEND OFFERUP SHIPPING!

Guest

Sold a gpu 9-26-18 money said it was deposited and nothing was in my account contacted customer support and got nothing

Guest

Update: Offer Up Steals from Sellers: They are now sending me screenshots showing my deposit as enroute my own taken several hours later proves this is bs.

Guest

Completely understand. They have done the same to me.

It has been over a month and they released the funds but they never arrived to my bank account. Iโ€™ve mailed them a letter and if they do not reply Iโ€™m going to court

Guest

Offer Up is not a BBB member. Go figure.

Guest

The same happens to me.On 5/17/2018 I sold a new item using new shipping service with offerup. I sent the item the same day and the buyer received it within 3 days. I set up my bank account in order to receiver my payment but when I go to the application to sent my money it doesnโ€™t gave me the option to do that, my money appear as itโ€™s available but is pending.Itโ€™d been for a week as a pending and offerup didnโ€™t response my text and they donโ€™t have phone number or a real customer services.Iโ€™m looking to filing a formal cundumet complain at BBB.

Guest
reply icon Replying to comment of Guest-1488581

I have the same issue. I sold an item for $350 on Offerup and was prompted and redirected to enter my CC number for the deposit.

I did so and the following day I lost my card and had to cancel it.

The "payments and receipts" option to edit my account does not exist and they said that they can not manually change it on their end. So they have $350 of my money

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