OfferUp Phone Numbers and Emails

Toll-Free Number:

  • (844) 633-3787

Customer Service:

  • (877) 342-7222

OfferUp Emails:

General Info
Legal
CCPA Inquiries, Copyright Infringement Inquiries
Media
Press Inquiries
support@offerupnow.com
More phone numbers and emails Less phone numbers and emails

OfferUp Contact Information

OfferUp Website:

OfferUp Help Center:

Corporate Office Address:

OfferUp, Inc.
227 Bellevue Way NE 57
Bellevue , Washington 98004
United States

Other Info (opening hours):

Other Location:

1745 114th Ave SE,

Bellevue, Washington 98004

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Customer Service Rating and Reviews

1.4 / 5
Bad
Rochelle B Epk
Having problems using my credit yes
1.3

I need to speak with someone and customer service I've been dealing with a credit issue for a month now and every time I place an order to use my credit is denied failed and I accidentally ordere...

Rochelle B Epk
Having problems using my credit
1.0

I don't know how how many times I have to say this but I made a sale which was for $34 and so for some reason I can't find a card that OfferUp will take every card I put in doesn't work so I have...

Summary of OfferUp Customer Service Calls

36.9K TOTAL
CALLS
00:31 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OfferUp Customer Service?

Account Question:

  • “Shadow banned”
  • “Account”
  • “Account isnt working”

Shipping and Delivery Question:

  • “Didn't receive payment”
  • “Have not received my money”
  • “Didn't receive product”

Payments and Charges Question:

  • “Dispute charge”
  • “Deposit into my account”
  • “I want to make sure I'm not getting scammed and why my payment didn't get through and making sure that it's no longer going through”

Request for Information Question:

  • “I need to speak to someone about my post”
  • “Confirm a particular item for sale, seller asked for my name, address and is requesting payment through bitcoin”
  • “Need help with selling”

Refund Question:

  • “Need a refund”
  • “Refund needed”
  • “Refund”

Activation/ Cancellation Question:

  • “Cancelled offer”
  • “Cancel subscription”
  • “Cancel order”

Product/ Service Question:

  • “Not connecting to apply pay”
  • “Have not been paidhave not been able to post on OfferUp for a very long time. I tried updating the app that didn't work. It says oops something went wrong we're trying to fix the problem.”
  • “The code doesn't work”

Return/ Replace Question:

  • “Return item”
  • “How returns work in offer up”
  • “Return”

Website/ Application Question:

  • “App not working”
  • “Items not appearing on site”
  • “App issues”

Cards Question:

  • “THEY ALOUD ME TO GET ROBBED!!! sold sports cards buyer asked for a refund. I knew what was happening so contacted offer up. They did nothing to help me have him his money. & I got empty envelopes. I'm gonna pursue this with everything I got.”
  • “My card got charged for no reason”
  • “Can't scan my credit card”

Staff Question:

  • “Customer service on my account”
  • “Service canceled”
  • “Customer service”

Employment Question:

  • “I need to rate seller so he can get paid”
  • “Want to get paid for shipped item”
  • “When will I get paid”

Other Question:

  • “Issues with money and package”
  • “Purchase problem”
  • “Someone sold me a item that was stolen”

About

OfferUp Delivery Policy
To read more: https://offerup.com/?delivery_param=s
OfferUp Terms of Service
To read more: https://offerup.com/terms/
OfferUp Privacy Policy
To read more: https://offerup.com/privacy/
Top OfferUp Services

Customer Care, Shipping Service, Advertisement

Top OfferUp Products

Account, Mobile Application, Profile

OfferUp Pros and Cons

Pros: Easy to use, Easy to sell and buy, How easy it seems, Selling items, Free listings

Cons: Customer service, No customer service, Fraud no contact for customer support, No response, No customer support

Summary

Offerup is a company that specializes in selling various products. The company took its start in 2011. It operates only within the borders of the United States. Corporate office of the company is located in Bellevue,WA. The company offers a large number of products from different categories: beauty and health, electronic appliances, antiques, audio and video products and others. Offerup also provides a broad selection of books and magazines, furniture, farming goods, CDs etc. The company accepts American Express, VISA, Master Card, Pay Pal and Discover payments.

OfferUp reviews and complaints

OfferUp is ranked 106 out of 451 in Auctions and Marketplaces category

Area Served

USA, Worldwide, Canada, Other, Asia

Payment Methods

VISAAmerican ExpressPayPalMasterCardDiscover

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