Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

I have a dispute with a fairly large purchase that I made through the OfferUp app. By the site's own admission they have a buyer's guarantee of satisfaction.

For the last 2 months I have been attempting to return the counterfeit item I purchased through their site via the shipping method. I haven't received a single response from the OfferUp customer service department since I opened the claim. I have tried calling, emailing, tweeting, facebooking as well as prior to all of that I went through their steps via their app for a buyer dispute. .all messages, notifications and attempted contact has been ignored.

I now have to dispute the charge with my bank. I do not recommend making a purchase that involves shipping or a credit card transaction with this company.

.They clearly don't care about retaining customers.

ie. Offerup has recently acquired their competition which was LetGo!

User's recommendation: Stay away from any purchase in that shipping is the mean of exchange of goods.

Monetary Loss: $60.

Preferred solution: Full refund.

OfferUp Pros: Easy to use app.

OfferUp Cons: Customer service is unresponsive, Hate service, Feeling sideswiped, Unpersonal.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

OfferUp Reviews

  1. 2060 reviews
  2. 509 reviews
  3. 368 reviews
  4. 195 reviews
  5. 280 reviews
OfferUp reviews