OfferUp
Reviews and Complaints

Hi Rex, We appreciate you sharing your buying experience on OfferUp — I understand how frustrating it is when you don't hear back after making an offer! Upon reviewing the messages, Nicole responded to you on June 2nd, noting that the phone number you included in your message was incorrect and went to a wrong number.

I recommend continuing to chat directly with Nicole in the app messages to arrange the sale, as that's the best way to ensure secure communication.

We also hear your feedback about wanting quicker responses from sellers, and understand how important clear communication is for a smooth experience. If you need help with anything else, please feel free to reach out to us directly at support@offerup.com Warmly, Emma | OfferUp Support

Hi there! Thanks for reaching out.

It sounds like you might have started a free trial of Promote Plus, which is a great way to boost your listings and reach more potential buyers! It's a monthly subscription, so if the trial wasn't canceled in your device's app store within the 3-day window, or if a free trial has already been used on your plan, you'll see a monthly charge until you cancel. No worries, though – canceling is simple! Just hop over to the Apple App Store or Google Play (whichever you used to purchase) and follow the steps outlined here: - App Store: https://support.apple.com/en-us/HT202039 - Google Play: https://support.google.com/googleplay/workflow/9827184 If you have any other questions at all, please don't hesitate to contact us at support@offerup.com.

Happy selling (and renting)! Warmly, Emma | OfferUp Support

Hi there, thanks for reaching out. I'm happy to help!

To find a vehicle, head to the OfferUp app or offerup.com and search for the car's make and model. You'll communicate directly with the seller in-app to coordinate the sale. OfferUp also recently released Verified Checkout, which makes purchasing a vehicle safer, simpler, and more convenient! More info on that can be found here: https://help.offerup.com/hc/en-us/articles/35749909552532-About-OfferUp-Verified-Checkout It's important to note that OfferUp does not sell vehicles via email.

If you believe you've received a fraudulent email, please contact our support directly with screenshots to verify.

Their email is support@offerup.com. Warmly, Emma | OfferUp Support

Hi Patrizia, I appreciate you reporting this to us. I'm very sorry you were targeted by what appears to be a phishing scam.

I want to reassure you that this message with the fraudulent link did not come from OfferUp. While OfferUp may sometimes request information to ensure secure transactions, these requests will always happen within the app and the sender would be from 'OfferUp Support', not another user. If you believe you have entered your banking information on a fraudulent site, please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams.

We appreciate you reporting this incident, as it helps us raise awareness and protect other users. Should you encounter any other suspicious activity, we kindly ask that you report the listing or user in-app so that our team can investigate and take appropriate action. As a new OfferUp user, I completely understand if this experience has been discouraging. Safety is our top priority, and we know these situations can be upsetting.

Please know that we have a wonderful, trusted community of buyers and sellers. When transacting on OfferUp, be on the lookout for profile features like TruYou (verified identities), responsiveness tags, and star ratings to help you connect with reliable users.

More info on that (and other great resources!) can be found in our Help Center: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation We’re always here to help — feel free to reach out to our support team through the Help Center at help.offerup.com or by emailing us directly at support@offerup.com. Warmly, Emma | OfferUp Support

Hi Patricia, I appreciate you reporting this to us. I'm very sorry you were targeted by what appears to be a phishing scam.

I want to reassure you that this message with the fraudulent link did not come from OfferUp. Our official website is OfferUp.com. Be cautious of messages with links that appear similar, like 'OfferUp.id###.com'. While OfferUp may sometimes request information to ensure secure transactions, these requests will always happen within the app and the sender would be from 'OfferUp Support', not another user.

If you believe you have entered your banking information on a fraudulent site, please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams. We appreciate you reporting this incident, as it helps us raise awareness and protect other users. We encourage you to report the message to us directly through the app so we can take appropriate action.

We completely understand if this experience has been discouraging. Safety is our top priority, and we know these situations can be upsetting. We’d love to have you back on OfferUp, but fully respect your decision if you choose not to. If you do decide to give us another try, please know that we have a wonderful, trusted community of buyers and sellers.

Be on the lookout for features like TruYou (verified identities), responsiveness tags, and star ratings to help you connect with reliable users.

We’re also always here to help — feel free to reach out to our support team through the Help Center at help.offerup.com or by emailing support@offerup.com if you have any questions. Warmly, Emma | OfferUp Support

Hi there, I’m really sorry to hear about the frustration you’ve experienced with both your recent purchase and our customer service. I understand how disappointing it can be when things don’t go smoothly!

To clarify, our chat is automated at the beginning to help direct you to the right team, and from there, you’ll always connect with a real person. I apologize if it felt like you weren’t getting the support you needed. Regarding your order, our policy is that if the item isn’t shipped within 5 days, the transaction will be automatically canceled. In the future, I’d recommend reaching out to the seller before buying to confirm they can ship within that timeframe.

I’d love to assist you directly, but I don’t see your contact info attached to the review. Please don’t hesitate to email us at support@offerup.com, we’ll make sure to connect you with someone who can assist you personally.

I truly hope your next experience is smoother, and we’re here to help if you need anything else. Warmly, Emma OfferUp Support

Hi Kevin, Thanks for taking the time to share your feedback. I’m sorry to hear that you’ve had trouble with the shipping process and unresponsive sellers — I understand how frustrating that can be.

Just to clarify, our Premium subscription is entirely optional. You can still use OfferUp for free, and the subscription helps us maintain the platform while offering additional features for those who choose it. As for shipping, costs vary based on item weight (up to 20lbs) and are displayed clearly before you confirm the purchase, so you know exactly what you’re paying for. We want to make sure the process is transparent, so there are no surprises.

To avoid delays or unresponsive sellers, I personally like to reach out to the seller first before making an offer, just to confirm that they’re active and able to ship on time. Also, keep an eye out for the Responsiveness tag on a seller’s profile — this shows how quickly a user typically replies and can help you connect with someone more responsive. We truly appreciate your input and are always working to improve the experience for everyone.

If you need anything else, don’t hesitate to reach out! Take care, Emma OfferUp Support