OfferUp
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
UPS label needed
Ok I'm at UPS to send a pkg to Juan in Sacramento but the slip is no longer on my email as of today can you send me another one
Los Angeles, California
The reason is they be take my money out my bank account and then I be posting and the be taken my post that’s no ray
I Ben pay to posted and they be taking my money for my bank account and they been taking my posts so is no fear
Hi there, thanks for taking the time to leave a review. I want to make sure I understand correctly: it sounds like you've been charged for listings that were then removed?
If that's accurate, I strongly encourage you to contact us directly at support@offerup.com so we can investigate this issue and work towards a resolution. Warmly, Emma | OfferUp Support
Providence, Rhode Island
Need to talk to sone one about the white es300 lexus that’s for sale please his do I contact thd person who is selling the car please
Talk to someone about the 99lexus for $1800 dollars please how do I get in contact with the owner selling the car
Hi there, thanks for reaching out. I'm happy to help!
To find a vehicle, head to the OfferUp app or offerup.com and search for the car's make and model. You'll communicate directly with the seller in-app to coordinate the sale. OfferUp also recently released Verified Checkout, which makes purchasing a vehicle safer, simpler, and more convenient! More info on that can be found here: https://help.offerup.com/hc/en-us/articles/35749909552532-About-OfferUp-Verified-Checkout It's important to note that OfferUp does not sell vehicles via email.
If you believe you've received a fraudulent email, please contact our support directly with screenshots to verify.
Their email is support@offerup.com. Warmly, Emma | OfferUp Support
Los Angeles, California
PRIVACY CONCERNS
After 24 hour on the platform they required my very personal information (driver's license, passport) to just continue to be able to use it, without any reasoning why when others are clearly not required the same. Terrible approach when privacy and data breaches abound.
User's recommendation: stay away
Hi, Thank you for reaching out and sharing your concerns with us. I understand that providing personal information can feel intrusive, and we take your privacy very seriously.
The request for certain identification is in place to ensure the safety and security of our users and to comply with legal requirements. While we strive to create a safe marketplace, we acknowledge that these processes should be transparent and fair for all users. We are continually working to improve our systems and policies, and your feedback is invaluable in that effort.
If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for your understanding.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service and support
I just started using this app and First off, there's no instructions for using the app. There's no customer service.
So whomever bought my item will never get it because of YOUR APP not providing a proper link that works and for not accepting all forms of debit cards.
Not everybody has a bank account in a bank!!! This app SUCKS.
Preferred solution: Deposit my money
User's recommendation: Contact me ASAP TO RESOLVE THIS ISSUE
Hi Patrizia, I appreciate you reporting this to us. I'm very sorry you were targeted by what appears to be a phishing scam.
I want to reassure you that this message with the fraudulent link did not come from OfferUp. While OfferUp may sometimes request information to ensure secure transactions, these requests will always happen within the app and the sender would be from 'OfferUp Support', not another user. If you believe you have entered your banking information on a fraudulent site, please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams.
We appreciate you reporting this incident, as it helps us raise awareness and protect other users. Should you encounter any other suspicious activity, we kindly ask that you report the listing or user in-app so that our team can investigate and take appropriate action. As a new OfferUp user, I completely understand if this experience has been discouraging. Safety is our top priority, and we know these situations can be upsetting.
Please know that we have a wonderful, trusted community of buyers and sellers. When transacting on OfferUp, be on the lookout for profile features like TruYou (verified identities), responsiveness tags, and star ratings to help you connect with reliable users.
More info on that (and other great resources!) can be found in our Help Center: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation We’re always here to help — feel free to reach out to our support team through the Help Center at help.offerup.com or by emailing us directly at support@offerup.com. Warmly, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeactivated Facebook account?
What does my deactivated Facebook account have to do with offer -up? Who connected my accounts? Manager please call!
Hi Charlotte, Thanks for reaching out — I'm sorry to hear you're having trouble logging in to your OfferUp account! If you used Facebook to sign-up for and login to OfferUp, that would explain how the two are connected.
If your Facebook account is now deactivated, you may be having issues logging in to your OfferUp account. To troubleshoot this, please click the Contact Us button at the bottom of this Help Center page, and someone from our support team will help sort this out.
Unlink your Facebook account: https://help.offerup.com/hc/en-us/articles/360031990672-Connect-your-Facebook-account We're here to support you however we can! Take care, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had a purchased sale and was tempted to be defaulted on OfferUp website when I tried to receive my money
Was defaulted on a purchase sale of a 40 pc china on OfferUp website. I received a message that I had a sale of 772.49 and receive this money I had to verify my bank account.
When doing so they wanted me to confirm my account. They tried to take out money instead of putting money in my bank account.
I immediately transferred my money out of checking and contacted the bank. Do not buy or sell on this site
- Place to sell
- Was scammed almost
Preferred solution: Investigate OfferUp and take their website off the internet
User's recommendation: Do not sale anything on this site
Hi Patricia, I appreciate you reporting this to us. I'm very sorry you were targeted by what appears to be a phishing scam.
I want to reassure you that this message with the fraudulent link did not come from OfferUp. Our official website is OfferUp.com. Be cautious of messages with links that appear similar, like 'OfferUp.id###.com'. While OfferUp may sometimes request information to ensure secure transactions, these requests will always happen within the app and the sender would be from 'OfferUp Support', not another user.
If you believe you have entered your banking information on a fraudulent site, please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams. We appreciate you reporting this incident, as it helps us raise awareness and protect other users. We encourage you to report the message to us directly through the app so we can take appropriate action.
We completely understand if this experience has been discouraging. Safety is our top priority, and we know these situations can be upsetting. We’d love to have you back on OfferUp, but fully respect your decision if you choose not to. If you do decide to give us another try, please know that we have a wonderful, trusted community of buyers and sellers.
Be on the lookout for features like TruYou (verified identities), responsiveness tags, and star ratings to help you connect with reliable users.
We’re also always here to help — feel free to reach out to our support team through the Help Center at help.offerup.com or by emailing support@offerup.com if you have any questions. Warmly, Emma | OfferUp Support
Titusville, Florida
Terrible customer service
Their customer service or chat service is an automated response. There are no real human beings to chat with and you cant call them.
What happened happened was I bought an item for this customer or seller who is new to offer up an offer ups policy is if its not shipped with him for five days they canceled the transaction, I want them to more time for the sender or the seller to ship the item. I had to go back a second time in my video item wouldve showed up for sale again and we went through the same process. They canceled it again after four days because it has not been shipped, so I went back a third time and purchase the item And Im just waiting to see if its gonna be shipped, but I asked the customer service to not cancel the item. If its not shipped within four days, I asked them to wait longer to give the seller more time but their response was on all three cases was the turn my app off and then turn it back on again Which means they didnt understand the question.
I had no clue as to what I was saying so this automated response does not work and it frustrates buyers and sellers.
I dont know how to get a hold of them. Dont find it to somebody whos got a brand new actually works for them , but who understands a simple question that I have thanks for listening
User's recommendation: Ask for a real person to deal with not a computer automated response
Hi there, I’m really sorry to hear about the frustration you’ve experienced with both your recent purchase and our customer service. I understand how disappointing it can be when things don’t go smoothly!
To clarify, our chat is automated at the beginning to help direct you to the right team, and from there, you’ll always connect with a real person. I apologize if it felt like you weren’t getting the support you needed. Regarding your order, our policy is that if the item isn’t shipped within 5 days, the transaction will be automatically canceled. In the future, I’d recommend reaching out to the seller before buying to confirm they can ship within that timeframe.
I’d love to assist you directly, but I don’t see your contact info attached to the review. Please don’t hesitate to email us at support@offerup.com, we’ll make sure to connect you with someone who can assist you personally.
I truly hope your next experience is smoother, and we’re here to help if you need anything else. Warmly, Emma OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble buying
What a joke!!! They want $8.00 a month.
Seems like you can only buy locally? This company is difficult to get a hold of and its systems are designed to squeeze money from us.
The entire shipping fiasco is so unprofessional. Sellers have no idea what shipping costs are.
User's recommendation: Look elsewhere
Hi Kevin, Thanks for taking the time to share your feedback. I’m sorry to hear that you’ve had trouble with the shipping process and unresponsive sellers — I understand how frustrating that can be.
Just to clarify, our Premium subscription is entirely optional. You can still use OfferUp for free, and the subscription helps us maintain the platform while offering additional features for those who choose it. As for shipping, costs vary based on item weight (up to 20lbs) and are displayed clearly before you confirm the purchase, so you know exactly what you’re paying for. We want to make sure the process is transparent, so there are no surprises.
To avoid delays or unresponsive sellers, I personally like to reach out to the seller first before making an offer, just to confirm that they’re active and able to ship on time. Also, keep an eye out for the Responsiveness tag on a seller’s profile — this shows how quickly a user typically replies and can help you connect with someone more responsive. We truly appreciate your input and are always working to improve the experience for everyone.
If you need anything else, don’t hesitate to reach out! Take care, Emma OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport
Someone acted like they were going to buy my 9th generation iPad and didn't pay me before they drove off with it. I need help to report this situation.
- To make extra bread when i need it
- 300
Preferred solution: Full refund
User's recommendation: Don’t trust nobody , I need help
Hi Cherish, I’m so sorry to hear about your experience. I can only imagine how frustrating and upsetting this situation must have been for you, and I want you to know that safety is our top priority here at OfferUp.
I’ve followed up with you under ticket #103026970. Once you’ve filed a police report, please have the investigating officer contact us directly, and our legal team will assist them with their investigation.
If there’s anything else you need, please don’t hesitate to reach out — we’re here to help. Take care, Emma OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got the item
I feel no trust !bad deal ! Offer up doesn't have any warranty and I can't trust it no longer.
Why do you want me to go through offer up when you have no warranty ! I lost time and money !!!
Too many scammers !!!
I demand refund or give me my merchandise please !!! This is sad why I can't trust any longer
Hi Parnika, I’m sorry to hear about your experience, and I really appreciate you taking the time to share your thoughts. After reviewing your account, I’m having trouble finding the specific situation you’re referring to.
It looks like you chatted with an agent in August 2024, but there weren’t enough details provided for them to assist you fully. If you believe you’ve encountered a scam, please follow up on ticket number #101690776 or submit a new one by emailing support@offerup.com. Be sure to include as much information as possible about the transaction, including the listing in question and details about the meetup or shipping. Filing a police report is also recommended — our team can work with your investigating officer and provide them with necessary information.
We take reports of suspicious activity seriously and are committed to making OfferUp a safer place for everyone.
I’m sorry again for your experience and appreciate your patience as we work through this together. Take care, Emma OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOfferUp poor return review policy
I sold a purse to a customer who preemptively file for a refund before even seeing the item as it was still at the post office. This was her admission by the way.
She stated she wasnt going to be able to collect the package within the 48 hours per OfferUp so shell make refund request to protect herself in case something is actually wrong with the bag. I never agreed to that being something Im ok with. After I confronted her about that not being what the refund process if for, she then changed her story and stated that an aide picked it up after all and that the bag wasnt what was described to her which was not true and she then switched her reasoning to she filed because the item didnt match what I said. After more back and forth, her stories kept changing for the worst.
Constantly contradicting herself. I asked OfferUp to review our message change so they can see that this woman was clearly lying. They came back saying this lady provided with evidence stating otherwise. I asked OfferUp what evidence was this she presented so I can see what this was and the OfferUp support person kept giving vague responses in terms of the buyers claim and lame duck policy.
OfferUp never reviewed our message chain in their so called investigation because had they done so they wouldve clearly seen this woman did not follow the proper steps nor meet deadlines plus the blatant lies. OfferUp is a horrible example of a marketplace for sellers as they offer no transparency in the review or investigatory process.
Preferred solution: Full refund
User's recommendation: Do not become a seller on OfferUp’s platform. Their policy and process is lackluster and does not favor sellers for protection against buyers who simply want to look at an item and return because it looks different than what they expected.
Hi Elle, Thank you for reaching out and sharing your concerns about this situation. I understand how frustrating it can feel when a transaction doesn’t go as expected.
After reviewing the details, I’ve confirmed that the bag was returned to you, which means we’re unable to offer a refund in this case. That said, I recognize this was a unique situation, and appreciate you bringing it to our attention. We’ll keep this in mind as we continue to improve the buyer and seller experience on OfferUp.
We’re sorry for any inconvenience and thank you for your understanding. Take care, Emma | OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge for service for 2nd time
I was upset the first time when I was charged. I had no luck at all selling my furniture, which I now have to pay to give it away, and they wouldn't reverse it.
I was told to cancel the subscription. My son and I both checked and saw no box to tick off.
- Theyre not there to have your back as a seller
Preferred solution: Full refund
Hi Robert, Thank you so much for your feedback! We really appreciate your honesty.
To help you with your concern, I’ve created an email ticket about canceling and refunding your subscription.
Just check your inbox for ticket number #102942661, and we'll get this sorted out for you! Warm regards
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuying a product on offer up
I just want too know if the product Im buying on offer up is real . Its saying that I have too pay $400.00 for a 5 Day Test Drive is this real or I got robbed.
User's recommendation: I just want to k own of this is real or not…
Hi W - We appreciate you bringing this to our attention. It looks like you've been in contact with our Support team via ticket # 102862348 and they have provided next steps. If you are still unclear on where to go from here, please reach out to support@offerup.com and we can help.
I need to sell item to ship and it won’t let me
Im trying to sell an item and it keeps telling me cant process payment??? But the prepaid for the shipping label nd Ive verified my identity and everything for taxes there should be no issue
Hi Nima, Thank you for this. I'm not seeing any recent payment activity on your account.
If you still need help, please contact us at support@offerup.com and we will look into this. Thank you
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Ricky, thanks for reaching out. I see that one of our agents has already responded to your concerns in support ticket #104544406.
If there's anything else we can help with, please follow up on that ticket. Thank you, Emma | OfferUp Support