OfferUp
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Trouble buying
What a joke!!! They want $8.00 a month.
Seems like you can only buy locally? This company is difficult to get a hold of and its systems are designed to squeeze money from us.
The entire shipping fiasco is so unprofessional. Sellers have no idea what shipping costs are.
User's recommendation: Look elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charge for service for 2nd time
I was upset the first time when I was charged. I had no luck at all selling my furniture, which I now have to pay to give it away, and they wouldn't reverse it.
I was told to cancel the subscription. My son and I both checked and saw no box to tick off.
- Theyre not there to have your back as a seller
Preferred solution: Full refund
Hi Robert, Thank you so much for your feedback! We really appreciate your honesty.
To help you with your concern, I’ve created an email ticket about canceling and refunding your subscription.
Just check your inbox for ticket number #102942661, and we'll get this sorted out for you! Warm regards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Covina, California
Bad customer service.
Their customer service is terrible. I've been contacting them since September 5th and have sent about ten emails, but my account issue is still unresolved. I can't confirm if they're working on it, as I only receive repeated automated replies with no real help from a person.
User's recommendation: just think you using aAI
Port Saint Lucie, Florida
No one is responding tp my ads. You are telling me over 350 views????
I am getting no calls about my post
I just changed to 6 Pendent lights at $25 each can be sold individually
They are beautiful and like new. Why do I get any call. You say many views
Mybe change to $25 each and not $180 for all 6
User's recommendation: Joe Librizzi . PSL aim PGA Verano 561-308-****
Hi there! Thank you for sharing your experience with us.
While promoting your post can increase its visibility and attract more potential buyers, it's important to note that it doesn't guarantee a sale. Many factors can influence a buyer's decision, including pricing and preferences. Adjusting your price to $25 each is a great idea if you want to appeal to more buyers.
Keep experimenting with your listing if it hasn't sold already, and we hope you start receiving offers soon. Good luck!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam product not received after Zelling money
I purchased a Paperwhite Kindle from a person on your site. At first, they were okay with Zelle, then they wanted an Apple or Factory C gift card.
When I was unable to find them, they went back and agreed to Zelle.
I sent the money and received no product. The seller says they didn't receive the money, but I sent verification from the bank stating they received it.
- Pleased with previous iem
- Unknown if being scammed and no assistance to fix problem
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy from Graham known as heavenlychild001@***d
Hi Kathy, Thank you for sharing your experience with us. We’re sorry to hear about the issues you encountered during your transaction.
Please remember that it’s never safe to send money or conduct transactions outside of OfferUp, as doing so leaves you without any buyer protection.
We highly encourage all users to complete their purchases within our platform to ensure a secure experience. If you need further assistance or want to report this incident, please contact our support team at support@offerup.com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged my card Didn't authorize $19.99
I would have given them a 5, but taking out money from my account without my authorization, or telling me why, is not good.
- Good to sell and buy goods
- Taking money without authorization
Preferred solution: Full refund
User's recommendation: Don't give out your card info
Pringle, South Dakota
Scammed all my offers scammed I pay 22$ for scams, I need money that’s why I’m selling. REFUND MY MONEY
REFUND MY MONEY
ALL I GOT WERE SCAMS
I am completely broke and need to sell some things in order to survive
So I use the free trial for the promotion plus plan, it just increased the number of scams that I was getting
Please refund my $22 this morning immediately
Very disappointed
User's recommendation: Do not use
Hi there, We’re sorry to hear about your experience and understand your frustration. When signing up for our promotion subscription, it's important to note that it needs to be canceled within 3 days to avoid being charged.
This cancellation can be done directly through your device’s app store.
As for your refund request, please reach out to your app store’s support team as they’ll be able to assist you in processing the refund. We appreciate your understanding and are here to help if you have any further questions.
Dallas, Texas
I need to sell item to ship and it won’t let me
Im trying to sell an item and it keeps telling me cant process payment??? But the prepaid for the shipping label nd Ive verified my identity and everything for taxes there should be no issue
Hi Nima, Thank you for this. I'm not seeing any recent payment activity on your account.
If you still need help, please contact us at support@offerup.com and we will look into this. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oakland, California
TryYou lousy communication, simply lousy
Need to have a better app to get into truyou I can't get anything from Truyou I don't know where to find it on OfferUp does not give me my account and the information I need to sign up for true you this is stupid really stupid
User's recommendation: Get a better app that works not this one
Hi Nello, Thank you for sharing your feedback about TruYou. I’m sorry to hear about the trouble you had verifying your account — that’s certainly not the experience we want for our users.
It looks like the issue preventing you from using our platform has since been resolved. If you’re still experiencing any issues or have lingering questions, please don’t hesitate to reach out to us at support@offerup.com.
We’re here to help and want to ensure everything works smoothly for you moving forward! Warmly, Emma OfferUp Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot reach a human being Computer does not understand my reason for contact
I posted a product for sale and received a response from someone practicing fraudulent activity. I was unable to reach a human being as I wanted to report this person.
Your computer system does not recognize fraud as my issue, and keeps looping, asking for the exact same information. Poor and inadequate customer service.
- No customer service
Preferred solution: The ability to report fraudulent activity
Hi Donna, Thank you for informing us about the situation. I understand that encountering scam behavior can lead to a very negative experience for you.
To address this, you can report a user directly through the app. Here’s how to report a user: 1. Navigate to the user’s profile by clicking on their picture next to any message or on one of their item pages. 2.
Click the "..." button in the top right corner. 3. Follow the prompts to report the user. In the final step, you will have the option to block them as well.
Rest assured, your report will be confidential and will include a direct link to the user’s profile, which will assist us in investigating the issue efficiently. We will reach out for any additional information if needed, though the outcome of our investigation may not be disclosed to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hello, my name is Lionel Castodio and I received...
Hello, my name is Lionel Castodio and I received an email today from offer up saying they cancelled the payment from Andria Melendez I'm assuming because I did not ship in the three days. But I have not received any communication from you about the sale or email with the shipping label.
I also only show limited conversations in my inbox, and on my phone, and I no longer get the "cha-ching" sound that really helps me know when to check my account.
I would appreciate you checking these things out but most of all I want the sell of those handheld games be put back thru, I really need the sale. Thank You, Lionel Castodio
Hey Lionel, Thank you for reaching out and sharing your concerns. We apologize for the inconvenience you’ve experienced with your recent transaction involving Andria Melendez.
It appears that the payment cancellation occurred because the shipping timeline was not met, and we understand how frustrating this can be.
Regarding your request to reinstate the sale of the handheld games, you'll need to have the buyer place a new offer. If you need further assistance, I have created an email ticket #102942878 for your response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Cancel free subscription
Company fixed the issue and I have been provided with apology.
I am 64 years old and disabled, and not computer savvy. I've tried for 2 hours to cancel my free subscription.
- Easy to get free subscription
- Not easy or possible for me to cancel free subscription
Preferred solution: Cancel free subscription so I don't have to pay any fees please ... If there are fees, PLEASE refund any fees
User's recommendation: Make it possible to cancel free subscription please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monrovia, California
To Verify a transaction with offerup
I was calling to ask to verify a purchase with OfferUp. I went through all the troubles to call in and get the codes and all of that stuff, just to be told to go to the website to ask.
That's not nice. I could've simply gotten my answer and no, I still don't know, but no.
User's recommendation: Find a better selling site
Hello, We are pleased to inform you that we have assisted you with your issue under ticket numbers #102298213 and #102184038. If you have any further questions or need additional support, please feel free to reach out to us at support@offerup.com. We are here to help!
Los Angeles, California
Making sure I'm not about to get scammed
Theses are the things I have received and Im wondering if this is legit. This seller Marisa mendes is selling a 2012 Nissan Altima sv
Shes saying that its being shipped out here to Los Angeles
Hi there, Thank you for bringing this situation to our attention. Unfortunately, this is a common scam on our platform.
We're committed to the trust and safety of our users and take these matters seriously.
We are investigating this report and will take the appropriate action based on the information we have. Please be aware that actions taken on other users' accounts may not always be visible to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Longview, Washington
Resolved: First usage
Needed to cancel free subscription but took forever as was not an easy resolve ... finally was able to cancel
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Kevin, Thanks for taking the time to share your feedback. I’m sorry to hear that you’ve had trouble with the shipping process and unresponsive sellers — I understand how frustrating that can be.
Just to clarify, our Premium subscription is entirely optional. You can still use OfferUp for free, and the subscription helps us maintain the platform while offering additional features for those who choose it. As for shipping, costs vary based on item weight (up to 20lbs) and are displayed clearly before you confirm the purchase, so you know exactly what you’re paying for. We want to make sure the process is transparent, so there are no surprises.
To avoid delays or unresponsive sellers, I personally like to reach out to the seller first before making an offer, just to confirm that they’re active and able to ship on time. Also, keep an eye out for the Responsiveness tag on a seller’s profile — this shows how quickly a user typically replies and can help you connect with someone more responsive. We truly appreciate your input and are always working to improve the experience for everyone.
If you need anything else, don’t hesitate to reach out! Take care, Emma OfferUp Support