This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
My account was deleted which is totally devastating to my business. After contacting them for help with login issues, instead of fixing the issue which was multiple old accounts on my email address, instead of helping me they deleted all my accounts.
Their reason was that I violated policies and I had been warned about previously which I was not. No one ever explained even any specifics about how I violated policy. I make healing Stone jewelry so all I can figure is they think its medical related which is not its metaphysical.
All my archives of everything Ive sold and my customers as well as my sales reports all just gone. I started my business on offer up and had 75 5 star ratings.
They didnt even explain exactly why or give me a chance to correct it which I would have if I was told specifically what in my posts Was violating policy.
I cried. I emailed begging for them to hear me begging to talk to someone in corporate. No response just generic auto generated emails saying it wont be reversed. Talk about uncaring and unfeeling especially with this virus and everything being shut down, my other source of income is driving for rideshare which has greatly decreased in riders since the country has shut down I depend on my offerup customers to live.
To just delete my page like that was one of the worst things that could happen right now. I make positive jewelry that makes people happy!! its not like Im selling drugs!!! I couldnt have a lower opinion of a company than I do of offerup and there is no customer service to speak of.
No phone number to talk to a live person and no personal response from anyone thru email.
I am devastated.
All the hours and hours I spent creating posts and talking to customers all of my sold pieces gone and no one cares. Im so sad.
User's recommendation: Do not use offerup, they do not care about you.
Monetary Loss: $1000.
Preferred solution: I want my account restored with an explanation of the specific violations and chance to fix Them and to actually speak to someone!!.
OfferUp Pros: Great to sell.
OfferUp Cons: Seems like there are no interdepartment help, Unfairly treated, No phone customer service, Uncaring about sellers, Unpersonal.