Anonymous
map-marker Seattle, Washington

A purchased item has never been sent, a note they sent the seller to send it but it hasn’t been sent.

I wanted item and the waiting process stops me from shopping to get another one. The date I paid is 9 may 23 it is now 14 may and still no info on shipping etc and is the cost going to be returned to my account??
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User's recommendation: I don’t have enough experience to advise

Jim T Ate

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Refund

OfferUp - Refund
Costumer cancelled order and I havnt received my refund. Im concerned because I havnt got any emails
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Preferred solution: Full refund

Michael W Atl

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Cant file a buyer protection claim

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OfferUp - Cant file a buyer protection claim
Buyer hasn't responded after I bought item then I can't file the claim and I can't get ahold of customer service I guess they just stole 100 bucks from me
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Loss:
$100
Pros:
  • Cheaper items
Cons:
  • Half the people dont reply

Preferred solution: Full refund

User's recommendation: Only do meet ups

Raul B Uao

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Verified Reviewer
| map-marker Phoenix, Arizona

My account is disabled.

OfferUp - My account is disabled.
I cant log in.. my account is disabled..please help me.. i have my account for 8 years with more than 1000 good 5 stars
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User's recommendation: Dont violated the recomendarions

Christopher B Yzu

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Package lost in mail

OfferUp - Package lost in mail
OfferUp - Package lost in mail - Image 2
ec 1, 2022, 8:18 AM PST I was expecting to receive my package yesterday by usps and then they reschedule for today when I refresh my phone this morning they showed me delivered to an individual I didnt get my package I dont know how you can help me to solve this problem and was a big packaged thanks
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Loss:
$700

Preferred solution: Full refund

User's recommendation: Don’t use USPS service sucks

Meg L Kfe

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Verified Reviewer

There is no help

OfferUp - There is no help
OfferUp - There is no help - Image 2
I sold earrings on this site. I had them mailed with YOUR shipping label on Tuesday, well within the timeframe. Now I got a message that the item was cancelled. This is ridiculous. I always communicate and I told her that it was sent . I am not in control of the mail system
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Loss:
$13
Pros:
  • Nice online presentation
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don’t use offer up shipping

Cedric Y Vst

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It’s a scam

He sent me a fake watch I will never buy from here again I saved up my money to buy this for my mothers I just want my money back
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Loss:
$168
Cons:
  • Fake item

Preferred solution: Full refund

User's recommendation: Never buy from here

lea l Uqq

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Verified Reviewer

Issue with a payment

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No response to any email I have had issues and needed help In the past and sent many emails with no response and 2 days now I encountered another problem sent email.no response
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Loss:
$60
Pros:
  • Good site to sell and buy
Cons:
  • Mo customer service uf u have a problem

Preferred solution: Full refund

sarai f Rcv

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I was sold a fake item and he declined the refund

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OfferUp - I was sold a fake item and he declined the refund
OfferUp - I was sold a fake item and he declined the refund - Image 2
OfferUp - I was sold a fake item and he declined the refund - Image 3
OfferUp - I was sold a fake item and he declined the refund - Image 4
They say when they need to be charged and real AirPods dont do that my phone literally tells me that there fake and when I requested a refund he told me no, I spend 60 $ WASTED 60$ Im pissed Im very upset at how this went. And I want my refund. I need to speak to whoever to resolve this. This is absolutely ridiculous and I cant believe I got scammed.
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Loss:
$58
Cons:
  • Scammers

Preferred solution: Full refund

David W Jtj

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Verified Reviewer

Pissed off

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No personal to answer phone tried email took 5 email for the to understand my question then they never got back with me Very clumsy like drunk near on a dark dark cave No contact
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Loss:
$50

User's recommendation: Pray

David V Udc
map-marker Phoenix, Arizona

I tried using the Apple Pay. It took my money, but did not pay the seller. I want my money back.

I tried to buy an item on OfferUp I went to Apple Pay. I signed up a credit card to pay for the item, it took my money. Three times trying to get it to work good money never made it to the seller. I want my money back I paid for the item for cash and picked it up myself. Your system has many flaws. This is not the first issue Ive have please return my money.
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Josue Z

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Verified Buyer

Rembolso

OfferUp - Rembolso
Había pedido un pedido hace como 5 días y la persona no respondió y mucho menos ha enviado el artículo.
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Preferred solution: Full refund

Randy D Vpv

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I sold an item approximately two weeks ago. The persons done have my merchandise that I sold them for approximately a week now and I haven’t got paid yet.

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OfferUp - I sold an item approximately two weeks ago. The persons done have my merchandise that I...
Offer up is just one big scam to keep peoples money and they have control issues so be warned I dont want to see what has happened to me happen to anybody else they scammed me for my money and they wont give it to me and it was really convenient is they dont have a phone for you to call anybody They mustve well thought of this
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Loss:
$80

Preferred solution: I want an apology from offer of attempting to scam me and I want a little something extra because they got their grubby little fingers on my money and now they got power and control issues because they won’t give me until they feel damn well ready

User's recommendation: Don’t trust him if you can’t find other means use it do not get involved with offer up. I don’t want to see what happened to me happened to anybody else

Rahesha P

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Verified Reviewer

Would like to cancel subscription

No longer want subscription please cancel today and I would like a refund of the money that was taken out my account $21.19 Thank you
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Loss:
$21

Preferred solution: Full refund

Anonymous
map-marker Panorama City, California

Bad customer service

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My funds hasnt been transferred to my deposit account for more that 3 months. Trying to contact the customer service several times but the customer service solves nothing. They use my money over$400 not paying me a dime on interest Totally rip-off Another issue. Dropped off a package at the usps (but they didnt scan the package right away) After 2days the transaction was canceled and the buyer got his money back. Never got my package back or paid Theyre only good on charging fees
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User's recommendation: Do cash deals only

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