Christopher S Yqm

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Verified Reviewer

No one was available to answer the phone and message said no one would return a call from this number

I had been removed from the platform. They say I was in violation of the company standards . I in no way shape or form did anything wrong and would like to be reinstated. If they do not they will loose a good customer.
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Preferred solution: Apology

Carllisa J

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Verified Reviewer

Shipping issue

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They have done nothing to solve the problem. I can get the buyer to return the item but she wants a full refund. And now she has the product and offer up is holding the money.
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Loss:
$42
Pros:
  • Meeting in safe place and paying online
Cons:
  • Shipping and returns

Preferred solution: The buyer to return the item to me the seller and then she can get a refund

User's recommendation: A live chat

Morena F Hrd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund needed

OfferUp - Refund needed
Original review Jun 13, 2023
I paid for an item threw the site the seller said he never received the shipping label and did not ship the merchandise. 3 to 4 days later the seller canceled the sale and I have not received a refund just a fake email saying they rwlove the problem and rate somebody I never spoke too
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Loss:
$88
Pros:
  • Nice items for reasonable price
Cons:
  • Taking to long to respond

Preferred solution: Full refund

Johnny H Wwd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Waverly, Tennessee

I purchased some own offer up and the seller decide not to send it offer ups got a policy saying they would give you money back within five days. It’s been 10 days now. Offer up will not pay me.

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OfferUp - I purchased some own offer up and the seller decide not to send it offer ups got a...
OfferUp - I purchased some own offer up and the seller decide not to send it offer ups... - Image 2
OfferUp - I purchased some own offer up and the seller decide not to send it offer ups... - Image 3
Offer up dont have no customer service. No phone number you cant get in touch with. They dont want you to get in touch with them. That way they dont have to pay you back. Its a scam Im putting it on Facebook and everywhere Twitter did yall owe me money and wont pay me.
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User's recommendation: Don’t buy nothing from offer up they will not give you your refund back. They are a scam.

Walter T Xwf

Question on an ad recently placed

I have posted an ad on August 7, 2023 with two photos of a motorcycle and would like to know how long the free ad will run
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Cons:
  • Not knowing how long my ad will be posted

Preferred solution: Answer to my question

Scott M Lvg

Because they keep charging me money for a account they deactivated

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My account was shut down. But yet I'm still being billed for there services. This is ridiculous all because I posted a empty liquor bottle for sale. They could of just ask me to remove it. I see a bunch of other people selling them but that's ok. WHAT DOUBLE STANDARDS.
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Loss:
$32
Pros:
  • All cons
Cons:
  • Everything about them sucks

Preferred solution: Full refund

User's recommendation: Don't use them.

Dina A Vwg

Blocked off of offer up

I have been blocked off OfferUp and I dont know why if someone can please let me know why Id appreciate it. Thank you so much.
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Preferred solution: I would like to use OfferUp again

Carrie T Wsr

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Verified Reviewer

My money

I have three transactions from June 6th and still not deposited.. Im about to cancel my app!! Ive emailed sent message 3 times no response .. its really aggravating
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Loss:
$86
Cons:
  • Not getting ur money
Samuel N Ftn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very bad customer service

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I bought on items received broken talk to seller he said dont return it and I will approve your refund but Offerup did not refund me the money
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Loss:
$50

Preferred solution: Full refund

Jolinda I

I was charged for an account i dont have access to on offer up

Need a refund I've been charged 8.99 for 2 months and don't have access to that account MY bank card ending in 8973 I've been on hold for 20 minutes can't seem to speak to representatives
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Loss:
$868
Cons:
  • I could not log back into my account after being charged

Preferred solution: Full refund

Evelyn H Gpm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t get a hold of customer service

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Please call me at (504) 296-**** a had a message from a buyer. And somehow it said to log in again. I cant get my old account back.I want my old account back to sell an item that I customer messaged me about. Im not able to open that message & it made me a new account. I have e-mail offer up & no relpy back I hate offer up. I dont even know how this even happen please help
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Loss:
$200

Preferred solution: My account back

User's recommendation: 1 star

Janice C Rgo

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Verified Reviewer

Return item wasn't received by seller

I sold an item. Shipped it to buyer. Buyer complained. Payment never received. Item never returned.. I have messaged OfferUp numerous times. Value of my item is over $800...excellent deal for buyer @$125.00.. There should have been no problems or complaints. Buyer stole my item. Scam.. AND NOTHING IS BEING DONE ABOUT IT!!!
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Loss:
$800
Cons:
  • Do not ship any items

Preferred solution: Deliver product or service ordered

User's recommendation: DONT SHIP YOUR ITEMS TO ANYONE. BAD IDEA

Anonymous
map-marker New York, New York

Because I can't not purchase merchandise from the app.

I still have the same problem is impossible for me to purchase merchandise from the Apple, every time when I go to pay a message pops said the something when wrong to contact OfferUp, this is been going on for long time I send message already and no body got back to me. I just want to solve this problem. Thank you
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Maximo D Xon

Cancel a sale

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Impossible to cancel a sale due to the buyer having an old address on their account. Theres no way to reach them via messaging, etc.
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Pros:
  • Listing item was okay
Cons:
  • No access to offerup for two days

Preferred solution: Cancel a sale

Haakeema B

Because I need a manager of offer up to contact me so I can figure out where this person is that scammed me am in big trouble and did nothing wrong

OfferUp - Because I need a manager of offer up to contact me so I can figure out where this...
Now April 2023 my bank is frozen and there tryna give me a felony if I dont pay back the 707 Im putting this in gods hands
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Loss:
$707

Preferred solution: Full refund

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