Anaisa Ivw
map-marker Miami, Florida

Order problem

Need my refund I cancel order ladie no shipping jet she talk saturday nothing monday nothing jet need my refund money no need. This order please
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Kate G Jtv

Like to get info on a car I sold

Id like info on the individual Who I sold my car to the car was a 2015 Kia forte sedan and it’s important that I get in contact with that individual
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Loss:
$3
Pros:
  • Easy buy

Preferred solution: The individual has not put the car in his name

Javier L Cxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pompano Beach, Florida

I purchased to promote my ads and they took my money and didn't post the ads

I purchased to promote ads and they never promoted them gave me a error messages and took the money from my account
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Aarush Ooe

Refund

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Numbers are disconnected and there no support system for this company
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Loss:
$16
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

edward a Kjd

Offer up is a good app

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don't know why i can't log in and why my account got deleted
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Reason of review:
log in again

Preferred solution: access to my account

Anonymous
map-marker Los Angeles, California

The app is good until something breaks no customer service

OfferUp - The app is good until something breaks no customer service
My messaging abilities got blocked, and I received an error code stating I did something against company policy All I ever did was message people with the quick and easy available templates like, “hi, is this still available?” I rarely use the app and when I do was rude to no one. Now I cannot message people for anything I want or was already discussing about, and of course offer up doesn’t have any reliable customer service. So much time wasted.
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Priyank C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Report a fraud

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A buyer bought an that I shipped. On receiving buyer reported that he received an empty box and filed aa refund claim. I have proof that the box weighs 30lbs when I dropped at usps. Offerup accepted buyers claim and refunded him while I lost my item. Offerup dis not managed to investigate the issue properly and without my concern refunded buyer.
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Loss:
$350
Pros:
  • Good user base
Cons:
  • Worst customer support
Reason of review:
Poor customer service

Preferred solution: Investigate issue and penalize

Dawnelle Izs

I keep getting error code

OfferUp - I keep getting error code
I keep getting a error code. All my posting have deleted it i cant loat anything . Im paying 20 dollar a month for no reason. This the third im calling for technical support
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Michelle R Hpd

REFUND!

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OfferUp - REFUND!
OfferUp - REFUND! - Image 2
My husband bought a ps3 controller from a lady. The one we received was a fake and nothing as it was described on the post. We asked for a refund and said we would ship it back. The next day the lady declined the refund and deleted her account. $37 for complete trash! Offer up needs to pay more attention to the people who are shipping things out. Complete garbage.
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Loss:
$37
Pros:
  • Being able to find products close to you
Cons:
  • Sellers shipping items that were not as described
  • How offerup does not provide contact information on its website
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Nicole M Hcx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account billing

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They took money off my card and i dont no how they got my card number
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Loss:
$20
Cons:
  • Every thing is wacked
Reason of review:
Poor customer service

Preferred solution: Full refund

Mariza M Efl

Bought a phone off a guy and the phone is broken

OfferUp - Bought a phone off a guy and the phone is broken
I met up with a guy at target in Visalia Ca and bought his iPhone X for $500 and when I got home I realize it was broken. I have tried to contact him but he hasn’t responded—i just want my money back.
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Loss:
$500
Reason of review:
Bad quality

Preferred solution: Full refund

Sherolyn Hca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Will not accept buyer offer and cancels payment

Selling item and buyer accept, when accepting payment it says "try again" and eventually cancel buyer payment
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Loss:
$25
Reason of review:
Poor customer service

Preferred solution: Need better customer service when issues like this happens

Ledora Xyz
map-marker Arlington, Virginia

My account has been hacked

My account is hristina_dc@***.com and someone hacked it. He was posting car for sale from my name.

I caught him as I was able to see the conversation between him and the prospective buyers.

It is obviously a scam. I was able to be logged in at the same time as the hacker was so I let the prospective buyer this is a scam and not to give any personal information

The car post mysteriously disappeared and the next day my password was changed.

I was able to request change of password and I did so but this morning my password was changed again and this time I found out the hacker had changed my phone number to his so the activation code is sent to his phone

Please help me stop this dishonest and possibly harmful individual and close my account completely

Please

The email for that account is hristina_dc@***.com

Please contact me there and f any questions.

Thank you in advance

Sincerely

Hristina

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2 comments
Guest

Same thing happens to mine feb 8th 2021. Car listed under my account is different cities and states

Guest

It seems like lots of hacked accounts on OfferUp. What's going on there?

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Tyler H Aap

Emergency

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My offer up sale accidentally took my phone. I need to get in contact with her so i can get it back, but i can't log in to offer up without getting a verification code sent to my phone, but i dont have my phone, SHE does
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Loss:
$1
Cons:
  • No way to get a hold of customer service
Reason of review:
Phone taken by person i sold to

Preferred solution: Let me into my account so i can contact the woman who has my phone

Elizabeth Romero R
map-marker Loxahatchee Groves, Florida

Violation notice

I have not violated any rules but got a violation notice I don't know why 702985****
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Preferred solution: Explain what I did that was against rules

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