OfferUp
Reviews and Complaints
I was blocked with 5 Star Reviews For No reason
- Great place to sell
- No way to contest blocking
Preferred solution: Apology
User's recommendation: I will not recommend when they don’t investigate and block you with only best reviews
My account not working
The phone on the account is no longer on services
Customer service
User's recommendation: If you do use OfferUp, don’t link it to anything and don’t put your credit card on your account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScamers
They refuse in assisting me by not giving me the address the package went to and so I am unable to file a claim with the post office. So Im out of my product and the sale and all I did was send the package from the address they gave me to send it to. They are scammers...
Had USPS pick up the package in which I have a confirmation from post office it was picked up but for some reason the item was never delivered to the buyer. Finally received a tracking number from Offerup (#920559****5477****########) and no tracking available. Filed several compliments with the Post office and went to my local Post office to try to figure out what happened. Was told the package was last scan in Massachusett.
Emailed the buyer and was told he lives in Wyoming and so have been emailing OFFER UP fo days to please verify the address (Offer Up Support Request: 5734****) and have been ignored by them. Im trying o file a claim with the post office and they require the address of where the package is supposed to go to and OfferUp will not respond back to my emails because they know they screwed up.
I used their USPS label with the buyers address so I assumed that this address was correct since they were supplying me the shipping label and so this is not my fault and they have been no help in trying to assist me with this. So now I am out of payment from buyer and the items lost in the mail.
- Ignore my emails
Preferred solution: Deliver product or service ordered
User's recommendation: dont use
Buying issue
- Easy to find what youre looking for
- Weak seller protection
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerScammed
Preferred solution: Full refund
User's recommendation: Don't use it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeeded help cancelling my account
I contacted OfferUp to ask them to simply close my account after completing my only sale on their website and subsequently moving abroad. I asked them to close the account on my behalf as OfferUp was not accessible from the country to which I had relocated.
They came back with a permanent block instead citing I had violated their rules. When I asked them for details, not that it really matters to me because I a) have no need for their services and b) cannot access their website from the country to which I relocated, they then stated they would not further discuss.
I found this to be poor form, particularly when I legitimately and honestly sold an item to a legitimate buyer via their website. Instead of focusing on the multitude of scammers hosted by their platform, their action seemed spiteful as my original was precisely to close my account.
- Scams
Preferred solution: Remove the block and simply action the original request to close the account
User's recommendation: I do not recommend
You guys cancel my membership
Preferred solution: Full refund
User's recommendation: No way
Deposit Issues
Preferred solution: Let the company propose a solution
User's recommendation: Do no t sale on offer up
Checking in because had too many fake sales.
User's recommendation: People on here trying to get credit info from people,fake sale,fraud,robbery.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMessages from you about something I shipped
- No customer service
Preferred solution: CALL ME
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit Card won't scan for verification
Preferred solution: Deliver product or service ordered
You need to be more customer oriented. Having a number for complaints and a live person to pick it up.
Preferred solution: Unblock my account.
I have not received my refund
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i cant send any messages either