Gulzada J

I was blocked with 5 Star Reviews For No reason

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I have been selling and buying so for a few years. I had mostly amazing customers and 160 Reviews Five Stars. OfferUp has removed or blocked my account without any explanation. OfferUp lost best customer and vendor who gave Best Service To OfferUp Customers And Made Safe Transactions .
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Loss:
$250
Pros:
  • Great place to sell
Cons:
  • No way to contest blocking

Preferred solution: Apology

User's recommendation: I will not recommend when they don’t investigate and block you with only best reviews

Keylor Ate
map-marker Philadelphia, Pennsylvania

My account not working

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I'm posting my car adds and other stuff and it will not post in page basically ghosted adds!!!! Sucks I'll guess I go to facebook market and its free
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Anonymous
map-marker Deerfield Beach, Florida

The phone on the account is no longer on services

I just want to remove the phone number attached to the account please
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Anonymous
map-marker Apollo, Pennsylvania

Customer service

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I had my account hacked. And there is no one to call or email to get a solution. There is only so much I could do and the number I found said that if I left a message it would not be returned. Thank god I didnt have any important info on it. Dont understand why this is okay. Kinda shady if you ask me
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User's recommendation: If you do use OfferUp, don’t link it to anything and don’t put your credit card on your account.

Brian P Ytz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scamers

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Updated by user Oct 20, 2020

They refuse in assisting me by not giving me the address the package went to and so I am unable to file a claim with the post office. So Im out of my product and the sale and all I did was send the package from the address they gave me to send it to. They are scammers...

Original review Sep 20, 2020
Sold an item on this site around August 17 2020. They provided me with the USPS shipping label in which I printed out and affixed to the box.

Had USPS pick up the package in which I have a confirmation from post office it was picked up but for some reason the item was never delivered to the buyer. Finally received a tracking number from Offerup (#920559****5477****########) and no tracking available. Filed several compliments with the Post office and went to my local Post office to try to figure out what happened. Was told the package was last scan in Massachusett.

Emailed the buyer and was told he lives in Wyoming and so have been emailing OFFER UP fo days to please verify the address (Offer Up Support Request: 5734****) and have been ignored by them. Im trying o file a claim with the post office and they require the address of where the package is supposed to go to and OfferUp will not respond back to my emails because they know they screwed up.

I used their USPS label with the buyers address so I assumed that this address was correct since they were supplying me the shipping label and so this is not my fault and they have been no help in trying to assist me with this. So now I am out of payment from buyer and the items lost in the mail.
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Loss:
$35
Cons:
  • Ignore my emails

Preferred solution: Deliver product or service ordered

User's recommendation: dont use

Sebastian M Cmv

Buying issue

OfferUp - Buying issue
After I buy this person a PS4 and he said that he shipped to me his account is no longer activated and I dont have the PS4 yet
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Loss:
$130
Pros:
  • Easy to find what youre looking for
Cons:
  • Weak seller protection

Preferred solution: Let the company propose a solution

Gihyun A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Scammed

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OfferUp - Scammed
OfferUp - Scammed - Image 2
OfferUp - Scammed - Image 3
I was scammed.As soon as I paid him, he told me that you were scammed. I immediately sent the evidence to the email for offerup. But they only contact the seller. I don't understand why they didn't cancel it when they knew it was a scammed.
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Loss:
$112

Preferred solution: Full refund

User's recommendation: Don't use it.

Jocelyn H Pox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Needed help cancelling my account

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I contacted OfferUp to ask them to simply close my account after completing my only sale on their website and subsequently moving abroad. I asked them to close the account on my behalf as OfferUp was not accessible from the country to which I had relocated.

They came back with a permanent block instead citing I had violated their rules. When I asked them for details, not that it really matters to me because I a) have no need for their services and b) cannot access their website from the country to which I relocated, they then stated they would not further discuss.

I found this to be poor form, particularly when I legitimately and honestly sold an item to a legitimate buyer via their website. Instead of focusing on the multitude of scammers hosted by their platform, their action seemed spiteful as my original was precisely to close my account.

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Cons:
  • Scams

Preferred solution: Remove the block and simply action the original request to close the account

User's recommendation: I do not recommend

Josue O Eyb

You guys cancel my membership

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I was paying $40 of my membership and you guys cancelled my account Im very disappointed
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Loss:
$40

Preferred solution: Full refund

User's recommendation: No way

David A Guu

Deposit Issues

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I think this is *** no way to contact your company it says my money was deposited in to account and it is not there
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Loss:
$48

Preferred solution: Let the company propose a solution

User's recommendation: Do no t sale on offer up

Anonymous
map-marker Dimondale, Michigan

Checking in because had too many fake sales.

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There are too many scammers in this site
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User's recommendation: People on here trying to get credit info from people,fake sale,fraud,robbery.

Tamara P Qif

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Messages from you about something I shipped

I shipped my item on day 2, it was screened in front of me and I have a tracking number. Why do I keep getting messages from OffUp acting like I didnt mail it yet? Your own receipt in the Offer Up app shows the tracking number. I need to talk to someone ASAP. This is the first time Ive used the mailing option. The buyer wont even respond.
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Cons:
  • No customer service

Preferred solution: CALL ME

Otis W Ozc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Credit Card won't scan for verification

My credit card won't scan for verification. I align it up perfectly with the image and nothing. What am I doing wrong?
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Preferred solution: Deliver product or service ordered

Anthony M Kgy

You need to be more customer oriented. Having a number for complaints and a live person to pick it up.

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I am having a problem receiving messages from people that are selling items on your app. The sellers might not be getting my messages either. I don't know if this number is blocked or I need to complete the information when I opened the application.
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Preferred solution: Unblock my account.

1 comment
Bella s Ivm

i cant send any messages either

Anonymous
map-marker Pikeville, Kentucky

I have not received my refund

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Yes there is still and issue! 8 days after a seller has cancelled my order you still have my $85 dollars with no refund!!!!!Angry
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