Ramon S Lii

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Verified Reviewer

Stated offer up is closed

Got message saying OfferUp is closed . Was calling to resolve log in issue , didnt state when they would be open.
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Preferred solution: Correct log in issues

Yuniesky C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Ive been scammed

I made a payment of $25 and $25 ($50 of total) for an unlocking service from my phone, when i saw that it was not done, I asked the seller for a refund or my money and this man has even come up with threats and insults
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Loss:
$50
Pros:
  • Can find things you need
  • Easy to use interface
Cons:
  • Offerup offers no customer service
  • Offerup should check everyone who sells or posts ads
  • There are many scammers out using the app fooling many people

Preferred solution: Full refund

User's recommendation: i dont think so

Aleya Mca
map-marker Greensboro, North Carolina

Item was never shipped

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The app says, if the item isn't shipped in 3 days then the order is cancelled. Its been 5 days. CANCEL MY ORDER, I DON'T WANT IT!!!
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User's recommendation: Allow customers to cancel their own orders.

Andres L Iim

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Verified Reviewer

I need information

I still have not heard back from anyone at offer up, my son was meeting with someone and got rob at gun point. I need someone to call me asap. 408712**** Andre's Lozano
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Preferred solution: Information for police report / ,dectitive

Ejejd D

Posting. Not working

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Since 2014 I've been trying to post baby items like I use to and they would sell super fast. I made cash weekly doing so. All of a sudden my things dont get views or my messages not seen by buyers of other things I like on offer up. I give up. Its 2021 and I'm on a new device and new email and still offer up is sh**ty Craiglist sucks with perverts And facebook marketplace full of low ballers. I hate it here lol
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Loss:
$200
Pros:
  • It is easy
Cons:
  • Bad customer service

Preferred solution: Let the company propose a solution

User's recommendation: This is not the site for you

Kendal C Wnw

Hacked account

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At the provided number I just get a recording, I have to know an extension to actually reach a person to talk to. While this phone did reach OfferUp, it isnt successful at getting anyone in touch with someone to help.
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Preferred solution: Need assistance to kick a hacker out of my account

User's recommendation: Need to provide an extension or a new phone number

Clint P Dqu

Cancel order and refund

Was looking around on OfferUp and made an offer didnt know that it was going to charge my fiancés card right away once accepted so would greatly appreciate a callback so I can get a refund back on to her account.
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Loss:
$36
Pros:
  • Good deals
  • I need my money back

Preferred solution: Full refund

Andrea B Stp

Cannot log into account

OfferUp - Cannot log into account
Deleted the app and downloaded it again but still unable to sign in
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Preferred solution: Log in

donte w Oyx
map-marker Deland, Florida

I haven't received my refund

i bought an Xbox and the seller never shipped it and i see on the app that it says i will get my money back after 3 days if he doesn't send it , and it's been about 8 days now and my money is still not back on my card
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Loss:
$136

Preferred solution: Full refund

Regeshal T

Scammed ad on OfferUp

A person suppose to be selling a truck on offerup, come to find out she or he scammed me out of 2000.00 dollars, so I gave this person my rent money , phone bill money and all, so I want to find away to get my money back.
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Loss:
$2
Pros:
  • Used ebay for a cover up
Cons:
  • False seller information

Preferred solution: Full refund

User's recommendation: If you gonna have apps or ads make sure you don't have scammers on your ads because are making y'all look bad

Anonymous
map-marker Ecorse, Michigan

I Payed for promote 3 days I'm not sure for my product

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I did for my product a promoted for 3 days, but I'm not sure if it did that it's not showing that I got it, but they got the money from me.
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Julie C Ukp

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Verified Reviewer

Supervisor

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Updated by user Jan 25, 2021

I need to speak with a supervisor, this is an escalated issue and I keep receiving robotic answers from email.

Original review Jan 25, 2021
I have repeatedly tried via the website and app to reach someone to talk to me about an issue that is beyond the robotic replies that I keep receiving via email. I need to speak with a supervisor to review my account and the issues involving it
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Loss:
$5000
Pros:
  • Non so far
Cons:
  • I need help
  • Hard to reach customer service
  • Appears to be no customer service available with offerup

Preferred solution: Will discuss with supervisor - need to speak to someone with authority

User's recommendation: I can’t recommend any longer with this looming problem

Anonymous
map-marker Wesley Chapel, Florida

Im still waiting on my money

The guy recibe the card over a week ago and im still waiting for my money guy please contact me on my email josue_crespo@***.com
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Alexis M Bcl

Refund

There's a pending transaction i need canceled the person is not responding in anyway has the same item posted twice for two different prices
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Loss:
$232
Pros:
  • Non so far

Preferred solution: Full refund

Debra C Rop

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Verified Reviewer

Over 6 days and still don't have my money

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Customer replied the money was deposited 6 days ago. I dont see it in my account. I called customer service and its a recording saying to email them. Thats not how to get a problem resolved when needed.
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Loss:
$15
Pros:
  • Non
Cons:
  • No way to get a hold of customer service
  • Poor customer service
  • Unavailable links to contact offer up

Preferred solution: Full refund

User's recommendation: Don’t use the offer up deposit

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