OfferUp
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy am i not getting paid
- I used to like it
- Dont pay you
Preferred solution: To get paid for the item i shipped
User's recommendation: Don't ship thru offerup. And if you do and have an issue don't bother contacting OfferUp. They never respond
Unable to purchase item
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve been scammed
I was searching to buy a car, an used one. And my uncle told me to download the OfferUp app and I did.
I saw an used car and I emailed the seller. We agreed on the price and everything. After confirming that Ill buy the car after showing me many pictures of it and after sharing my address, my phone number and my name, then OfferUp emailed me. They said they had received from the seller that Ill buy the car and sent to me that to confirm the shipping I have to pay for both the car and shipping insurance bill and that I have five days to test the car and to decide if I want to return it or to keep it.
So, I decided to do the payment by using American Express gift card as demanded. After they had confirmed that they received the cards pictures, they confirmed that I paid. But after that, I never received any emails from the seller and OfferUp. I emailed them and still nothing.
I texted them on instagram, they ignored my texting.
I dont know what to do because as a full time College student, I work for only 10hours a week and I just lost all my savings because I wanted to buy an used car. I wanted to find a way to have a better job by having a car but I guess bad people are everywhere and got no shame to steal others.
Preferred solution: Full refund
User's recommendation: Don’t used OfferUp
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one to speak to regarding a never received item I paid for in full
- No customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Offer up does not support its buyers and there is no customer service support if there is a problem. When you try to call, you can not reach or speak to anyone which is unacceptable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Louis, MissouriYou took my account
Stolen property
Preferred solution: Full refund
Account has been disabled
- Good prices
- Chesper shipping
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud happened to me and couldn’t contact anyone by phone!
- Can find cheap stuff
- Take your money without permission
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
Preferred solution: Apology
User's recommendation: I Would never recommend this app
I was charged 22.05 dollars twice
User's recommendation: Love it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Deerfield Beach, Florida3-day Free trial single item promotion
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerBecause I'm owed money from a fraudulent seller
I purchased the item n she told me she 3 days later she sold them to someone else I have the purchase receipt and everything showing you know that I bought the shoes so basically I need my money back I need a refund and I asked her I requested a refund but she was saying that offer up has this policy or whatever that if the shoes arent shipped within so many days That they will refund or reimburse me my money so Im wondering when I will get my money back personally I think what happened was she got money for me purchasing the shoes and then she turned around and sold them in person to somebody else and got another amount of money from that person but because it was face-to-face they received the shoes to me thats fraud
Preferred solution: Full refund
User's recommendation: Make sure that you read their profile before you buy things from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lakewood, CaliforniaCan't log in to account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not responding to emails, not paying me for items
The company responded after the BBB got involved..
- Not safe and no way to protect buyer
- Flaky
- No customer hitline
Preferred solution: I just want my money owed to me.
User's recommendation: Don’t bother! This company is a joke. They nickel & dime you for everything
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