DLoreen L

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Why am i not getting paid

OfferUp - Why am i not getting paid
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I shipped an item to a buyer over 2 weeks ago and still have not been paid. Ive emailed offerup 5 or 6 times and they have not gotten back to me. The person paid me, it's still stuck in pending and they got the item the very next day. I should have been paid by now...
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Loss:
$45
Pros:
  • I used to like it
Cons:
  • Dont pay you

Preferred solution: To get paid for the item i shipped

User's recommendation: Don't ship thru offerup. And if you do and have an issue don't bother contacting OfferUp. They never respond

Anonymous
map-marker Reading, Pennsylvania

Unable to purchase item

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I cannot purchase anything online. I have tried several times unsuccessfully. Please assist me with this. I tried to call but got no answer
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Christina R Qcl

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I’ve been scammed

OfferUp - I’ve been scammed
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I was searching to buy a car, an used one. And my uncle told me to download the OfferUp app and I did.

I saw an used car and I emailed the seller. We agreed on the price and everything. After confirming that Ill buy the car after showing me many pictures of it and after sharing my address, my phone number and my name, then OfferUp emailed me. They said they had received from the seller that Ill buy the car and sent to me that to confirm the shipping I have to pay for both the car and shipping insurance bill and that I have five days to test the car and to decide if I want to return it or to keep it.

So, I decided to do the payment by using American Express gift card as demanded. After they had confirmed that they received the cards pictures, they confirmed that I paid. But after that, I never received any emails from the seller and OfferUp. I emailed them and still nothing.

I texted them on instagram, they ignored my texting.

I dont know what to do because as a full time College student, I work for only 10hours a week and I just lost all my savings because I wanted to buy an used car. I wanted to find a way to have a better job by having a car but I guess bad people are everywhere and got no shame to steal others.

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Loss:
$2100

Preferred solution: Full refund

User's recommendation: Don’t used OfferUp

Minochy D

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No one to speak to regarding a never received item I paid for in full

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OfferUp - No one to speak to regarding a never received item I paid for in full
I paid for this item over a month ago and havent received it. I tried contacting the seller but they do not respond. I tried to contact offerup but no one gets back to me which is poor customer service. I would like my item this week or a full refund at this point. Here are all the details: Seller: Dà Désigner Deals Transaction # 20269**** Price: $231.93 Item: Dior saddle bag with Dior strap style="background-color: I spent hundreds of dollars on this item and I never got it. I dont know if this website is a scam but I will not be using this site again. No wonder most customers us Poshmark instead. At least they are inscredibly responsive if there are any issues!
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Loss:
$232
Cons:
  • No customer support

Preferred solution: Deliver product or service ordered

User's recommendation: Offer up does not support its buyers and there is no customer service support if there is a problem. When you try to call, you can not reach or speak to anyone which is unacceptable.

Cory P

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Verified Reviewer
| map-marker Saint Louis, Missouri

You took my account

I havent done anything to warrant my account to be banned and would like to know whats going on I be only been on when I was looking for a laptop and a couple other thing I never could get
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Brandon M Hju
map-marker Cherry Hill, New Jersey

Stolen property

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Someone sold me a stolen vehicle on your app I filled out a police report and would like to be refunded of my $3800
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Loss:
$3800

Preferred solution: Full refund

Ralph H Fnv
map-marker Hialeah, Florida

Account has been disabled

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After many years my account has vanished. When I go to it I have no history nothing on sale no messages and it shows that I opened the account today
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Pros:
  • Good prices
  • Chesper shipping

Preferred solution: Let the company propose a solution

Robert B Ibt

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Verified Reviewer

Cancel order

Ordered tm putter No tags so seller offered to have cancelled but he doesnt know how to I need this order cancelled so my Amex card wont be charged
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Loss:
$335

Preferred solution: Full refund

Floyd K Kec

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Verified Reviewer

Fraud happened to me and couldn’t contact anyone by phone!

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Someone said they had a product and did not. You do not have a listed number to call and stop payment. So what do you do? You get scammed like I did.
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Loss:
$153
Pros:
  • Can find cheap stuff
Cons:
  • Take your money without permission

Preferred solution: Full refund

Robert G Tbz

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Verified Reviewer

Horrible customer service

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The app would not let me add my credit card to my account so I called customer service. The woman was not only rude but I could barely understand her and then she hung up on me
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Preferred solution: Apology

User's recommendation: I Would never recommend this app

Anonymous
map-marker Seattle, Washington

I was charged 22.05 dollars twice

I do not want you taking anymore money from me. I would like a refund please. I believe this is a reoccurring payment of some sort please stop
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User's recommendation: Love it

Dashi K

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Verified Buyer
| map-marker Deerfield Beach, Florida

3-day Free trial single item promotion

OfferUp - 3-day Free trial single item promotion
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I enrolled in the three day free trial promotion for single item on February 23 And got a confirmation that the free trial was from February 24-26 on February 26 I went to cancel the subscription under my Apple ID and saw that the 1999 for the month had already been charged I took a picture of the three day free trial dates, So I am calling to get a credit posted to my account since I did go to cancel on the third day. Incidentally I did not get one single message regarding that item so I was not satisfied with the promotion
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Preferred solution: Full refund

Marie D Ygp

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Verified Buyer

Because I'm owed money from a fraudulent seller

OfferUp - Because I'm owed money from a fraudulent seller
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I purchased the item n she told me she 3 days later she sold them to someone else I have the purchase receipt and everything showing you know that I bought the shoes so basically I need my money back I need a refund and I asked her I requested a refund but she was saying that offer up has this policy or whatever that if the shoes arent shipped within so many days That they will refund or reimburse me my money so Im wondering when I will get my money back personally I think what happened was she got money for me purchasing the shoes and then she turned around and sold them in person to somebody else and got another amount of money from that person but because it was face-to-face they received the shoes to me thats fraud

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Loss:
$99

Preferred solution: Full refund

User's recommendation: Make sure that you read their profile before you buy things from them

Joseph C Wxi

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Verified Reviewer
| map-marker Lakewood, California

Can't log in to account

I'm getting a message that tells me I violated something kind of it's something kind of policy all I did was changed my password do not know what's going on would like to speak to a person I hate texting
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Resolved
Joel P Ttu

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Verified Reviewer

Resolved: Not responding to emails, not paying me for items

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Updated by user Jun 04, 2022

The company responded after the BBB got involved..

Original review May 04, 2022
Its been 34 days & I still havent gotten paid for my items that were sold on offer up. You cant get ahold of anyone to help resolve any issues. Ive emailed the company multiple times. Only received one email in return that was computer generated saying we are experiencing heavy traffic at this time. Maybe you should pay the people you owe money to.
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Cons:
  • Not safe and no way to protect buyer
  • Flaky
  • No customer hitline

Preferred solution: I just want my money owed to me.

User's recommendation: Don’t bother! This company is a joke. They nickel & dime you for everything

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