OfferUp
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OfferUp Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OfferUp has 1.8 star rating based on 4620 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend OfferUp to a friend or colleague.
- Rating Distribution
Pros: Easy to use, Easy to sell and buy, How easy it seems.
Cons: No customer service, Customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OfferUp has 1.8 star rating based on 4620 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend OfferUp to a friend or colleague.
- Rating Distribution
Pros: Easy to use, Easy to sell and buy, How easy it seems.
Cons: No customer service, Customer service, Bad customer service.71% of users think that OfferUp should improve its Customer Service.
57% of users say that they might use OfferUp in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Use craigslust instead", "Please do not use this website! We the people are running it!", "Use any other site you can find, they suck", "Run away! FAST!", "Avoid if shipping items.".
Most users ask OfferUp for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top OfferUp Reviews
"I paid for add and my list not there"
I was buying a drone DJI drone from some one on offer up and I paid for it and when he went down to FedEx to send it to me they would not let him get the money...
"Cant resolve problem"
Promote plus upcharge before time allowed xxxxxfffffvvvvvdddddqqqqqxxxxx. VVVVV. V bb nn n nnnbhgfdzgh User's recommendation: Use craigslust instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cant resolve problem
Preferred solution: Full refund
User's recommendation: Use craigslust instead
Why can't I sell from my computer?
OfferUp doesn't let me sell things using my computer. They only allow me to use my *** smart phone!
I don't want that *** on my phone! Why don't they let me sell stuff using my computer, the way I do everything else in the world? This is so damned frustrating!!!!! And they have ZERO help available, no way to reach a human.
So you are just stuck in their limbo forever. Are they trying to get an App on my phone that does other things?
Are they snooping my contacts and messages? Why do I have to use an "App" to do this?
- Cant use the computer
- No help
Preferred solution: Let the company propose a solution
Glendale, California
Its a great app, but its not working anymore.
So I've been using offerup for about 6 or so months and just within the last month it has stopped allowing me to send or receive messages. I have made two or three different accounts yet they all do the same thing even after I verify the emails for each account.
It will let me search every type of item and find them and I can technically "send" a message but it does not send. I sent a message on the app to my friend but he did not receive it and still has not.
I just hope that they fix it. This has also happened to my fiance but not her mother or anyone else I know.
- It when the app worked
- That it started to screw up
I have the same issue with the app
Replying to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost money
Offerup has not or even tried to help after I showed them the bike they keep posting forsale
Preferred solution: Full refund
User's recommendation: Don't buy frome offerup contract you don't get your money back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scammed
Preferred solution: Full refund
User's recommendation: I will not be doing no more business with offer up or let go they do not guarantee your money back when clear as day they have purchased two day warranty guarantee will not granite
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraud
Preferred solution: Full refund
User's recommendation: It’s a scam
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ocala, Florida
Fraud
User's recommendation: Not recommended!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No customer service
- Its ok to sell items on
- People steal the item youre selling and dont pay for it
Preferred solution: Full refund
User's recommendation: Run away! FAST!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Will not respond to emails
- Read above
Preferred solution: The money that I’m owed for the items that were sold.
User's recommendation: Avoid if shipping items.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No help
- Easy navigate but nobody to talk to in offerup office
- No way to communicate
Preferred solution: Full refund
User's recommendation: I guess I’m just going to have to go to law enforcement at this point
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I got scammed
Preferred solution: Full refund
User's recommendation: Please do not deal with this person. He is a scam.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Syracuse, New York
Offer up is with holding my money.
- No seller protection policy
Preferred solution: The money from the sale of my merchandise.
User's recommendation: Be careful depending on Offer up to maintain a quality financial processing system.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bakersfield, California
You charged my card. And I have submitted a claim. You were wrong.
User's recommendation: Never
Auctions and Marketplaces Expert Talks
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Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Someone I sold a camera to is telling me it's broken . I took pictures that it worked right before I shipped and the Postal person packaged it very well .
There's no customer service phone number to better explain to someone what issue I had with a customer. I was only able to report her for her inappropriate disrespectful attitude.
I followed up about how I shipped off a digital camera to her and she claims the screws were loose, and that it won't turn on and took forever to respond to me after i asked her to text or email me.videos and pics . I don't know what she did to that camera but that camera was 100% working I never had no issues with it and it wasn't loose . I have 100% proof too! She quickly blamed the shipping people .
And then requested a refund . I don't know what to do . I don't want to receive a broken camera that I know was working . I don't know what she did maybe took parts off .
And offer up only replied to me about her disrespectful attitude and apologized for it . Nothing else .
That doesn't help . I don't want to get scammed !
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shipped an item that OfferUp canceled
- Sell items sometimes
- No human workers
Preferred solution: Full refund
User's recommendation: Hire live agents and please refund me
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having a problem with seller
I had purchased a straight-up Walker for $70.46 that was included with the $14.99 shipping and handling.. I've purchased that Walker on the 28th of November this is now the 3rd of December the seller has not bothered to ship it out at all did not respond to any of my messages offer up has it done anything so far as I know to fix the issue I demand a unapology a refund or there will be they will be facing a LAWSUIT if the issue is not solved I don't appreciate being taken advantage of and them insulting my intelligence they said that they would give that seller a 5-day window her 5 days is up she didn't ship out the item I want my refund and if they're supporting her stealing from the other customers then maybe OfferUp should be the one that be responsible for this because they are probably allowing the seller to destroy the customers then this is and also this will be the last time I've ever used OfferUp I do not like the experience and I'm having I'm very disappointed in their service.
- Full scam artist
Preferred solution: Full refund
User's recommendation: Don't buy from OfferUp you don't know if it's a scam or not
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I couldn’t find my delivery is almost 3 months she charge me $56.84 for AiriPhone
would like to contact the administration of the OfferUp company and those who monitor the site, if any rules are violated. I like to buy and sell on your site, but for some a reason I don't understand, my account was a terminated.
-I think there are envious people who write some complaints, or something to the site administration, so that you close your account. I know that I did not do anything Against the rules, Offer Up site. I'm familiar with the rules, but anyway my account was closed.. I'm very upset because I've been on eBay for over 18 years and have no problems with the administration, not with clients.
The way you act, it humiliates the person and leads to depression. Before closing an account, you must notify and explain what the member has done against the rules. You should have special lessons that provide information about the correct bargaining and buying on the site. The seller spends a lot of time to exhibit their products and have the confidence and interest of the buyer, and in one moment you destroy all our work.
-This is not correct, and this behavior is not acceptable in a normal business society. -Also you should give a chance to the seller and the buyer to rehabilitate at least once or twice, after the account is closed.
bla
So you want a Kindergarten for business ?
I am currently dealing with the same nonsense. I am writing letters to the executives within the company now and will be referencing your post.
I agree. That is friggin lame.
I can post better ads and do it faster from my computer. 1 Star is all they get.
www.ask.offerup.com ...well, my Samsung cell phone is too old to upload the OfferUp app. So, I went onto YouTube, to see if there was a workaround for my desktop; found that & applied the workaround to my desktop.
Got set up; downloaded pictures and descriptions of my items and waited...I was asked to "try" TruYou to further establish my identity, but I just wanted these sales exchanges to be local and with cash, and with as little data exchange/recognition as possible, for safety reasons. Yesterday, I received an email about my OfferUp account that I have to fill out the TruYou verification (to prove that I am not a bot, acc. to a fellow OfferUp person, doing sales); otherwise, my listings will stay in the "archived" area & no one will be able to view them. So, I hit the TruYou link and imm.
run into a roadblock b/c I cannot use my desktop to "scan" a picture of me...my desktop has no built-in camera, nor do we own a webcam. I could use my Samsung phone...it has a built-in camera, but, again, it's too old to upload the OfferUp app (and TruYou, concurrently)...hence, my using the desktop, in the first place. So, I make images of all of my notifications, my replies to the notifications and send an email to "support" who tell me to shut down and restart/reboot my account (which accomplishes nothing, b/c I'm still right back where I started). If that doesn't help, to "contact support." This time, I Google and find a support phone number (1-844-633-****)...which gives me a newish email link: www.ask.offerup.com And, nothing else.
I Google, again, and find another support phone number, though it warns me upon calling that this number may not be set up any longer for its original purpose. Well, I take a chance and call; and I am asked to hit buttons for free prizes...? But, nothing else. I am now composing a 2nd email w/same attachments and updates, to www.ask.offerup.com.
Not feeling very hopeful & am looking for a workaround to the facial scan...LOL, I took a previous one in January for my IRS client account...maybe I can substitute that on TruYou...? Stay tuned...
P.S. UPDATE: the email address www.ask.offerup.com did not go anywhere...my email service stated in the recipient link that it was "non existent/not supported"...
Completely agreed. Ridiculous you can't use the PC to post but ONLY the app
I wanted to sell on offer up, sure do miss let go. But all they want you to do is install the app., why?
I don't have enough to upload that app. I only wanted to sell some stuff. Why make it so difficult. Not sure.
But, you know I would never sell on offer up after all this.
I sure do miss Let Go, It was so easy. Bet, they wish they never purchased let go, Offer up sucks the big one!
I guess the fact that I don't understand the point of limiting sellers to posting via their smartphone is evidence that I'm ancient or something. There are other platforms that allow the poster to decide whether to use a PC, laptop, tablet or phone.
This seems much more democratic. OfferUp's approach is very strange to me.